General Manager – Cambria Hotel Rock Hill – University Center (Rock Hill, SC)

Lead an Upscale Hotel in One of South Carolina’s Fastest-Growing Hospitality Markets

The Cambria Hotel Rock Hill – University Center in Rock Hill is seeking a dynamic and results-driven General Manager to lead all aspects of hotel operations, guest experience, and financial performance.

Situated in the heart of the University Center / Knowledge Park district, adjacent to Winthrop University and the Rock Hill Sports & Event Center, this upscale **Cambria Hotels property offers a unique blend of business, sports, university, and leisure demand. This is a high-visibility leadership role with strong community engagement, event-driven revenue opportunities, and a modern, lifestyle-oriented guest experience.

This is not a maintenance GM role—this is an opportunity to lead, grow, and elevate a high-potential hotel in a thriving market just outside Charlotte.

Why This Role Stands Out

• Upscale lifestyle hotel with strong food & beverage, meeting, and event revenue streams
• Located in a high-growth mixed-use district with consistent demand drivers
• Direct access to sports tournaments, university events, and corporate travel
• Opportunity to drive market positioning, revenue growth, and team culture
• High-impact leadership role with visibility in the community and ownership group

Job Summary

The General Manager serves as the senior leader of the hotel and is responsible for maximizing profitability, driving revenue growth, and delivering exceptional guest experiences. This role leads all departments, develops high-performing teams, and ensures execution of brand standards while achieving financial and operational goals.

Key Responsibilities

Leadership & Operations

• Lead all hotel departments with a focus on guest satisfaction, associate engagement, and operational excellence
• Establish performance expectations, coach leaders, and build a high-performing leadership team
• Maintain and exceed brand service standards and guest satisfaction scores

Revenue & Financial Performance

• Drive revenue growth through sales strategy, pricing, and market positioning
• Partner with revenue management to optimize ADR, occupancy, and RevPAR
• Develop and manage budgets, forecasts, and P&L performance
• Implement cost controls while maintaining quality and service standards

Sales & Community Engagement

• Lead aggressive local and regional sales initiatives
• Build strong relationships with corporate clients, university partners, and event organizers
• Represent the hotel through community involvement and networking

Guest Experience & Brand Execution

• Resolve guest concerns and proactively improve service delivery
• Ensure consistency in cleanliness, maintenance, and overall hotel presentation
• Deliver a modern, upscale guest experience aligned with Cambria standards

People & Culture

• Recruit, hire, and develop top talent
• Partner with Human Resources on performance management, compliance, and employee relations
• Foster a positive, inclusive, and professional work environment

Qualifications

• 2–5+ years of hotel general manager or senior leadership experience
• Strong understanding of hotel operations, revenue management, and financial reporting
• Proven ability to drive sales, profitability, and guest satisfaction
• Experience with upscale or select-service brands preferred
• Excellent leadership, communication, and problem-solving skills
• High school diploma required; associate or bachelor’s degree preferred

TOTAL REWARDS

This full-time, exempt position offers an estimated annual base salary range of $85,000 to $95,000, with final compensation determined based on job-related experience, skills, qualifications, internal equity, and overall business considerations. This position may also be eligible for performance-based bonus opportunities.

We offer an exceptionally competitive benefits package designed to support your health, financial security, and overall well-being. Full-time employees enjoy:

• Medical insurance for just $50 per month (employee-only), with discounted dependent coverage
• Dental and vision coverage
• Company-paid life insurance
• Short-term and long-term disability coverage
• Optional voluntary life and AD&D
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Generous Paid Time Off (PTO)
• Competitive 401(k) plan with company participation
• Free financial advisor services
• Additional wellness and employee support programs

This role typically requires 40+ hours per week, including nights, weekends, and holidays as business needs require.