Who We Are:

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

• We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
• Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, 2024 and 2025!

SUMMARY

The Pharmacy Administration Coordinator provides primary administrative support for pharmacy prior authorization workflows, ensuring timely processing, accurate documentation, and effective communication with pharmacies, patients, and insurance payors. The role focuses heavily on managing high volume prior authorization requests, tracking cases, and supporting approval rate goals while preventing backlogs.

Additionally, the coordinator supports the 320B Pharmacy Manager with reporting, compliance, inventory, and audit-readiness tasks. This position requires strong attention to detail, healthcare administrative experience, and the ability to manage competing priorities in a fast-paced environment.

Essential Job Duties

Prior Authorization Support (80%)

The coordinator will serve as the primary administrative resource for all prior authorization workflows, including:

• Index all incoming pharmacy faxes in OnBase and route documents to the PA In-Basket accurately and in a timely manner.
• Triage PA In-Basket items to distinguish new authorization requests from duplicate submissions.
• Close completed or duplicate requests and create electronic encounters for new PA cases.
• Support outbound communication with pharmacies, patients, and insurance payers regarding PA approvals, denials, and follow-up requirements.
• Follow up with insurance carriers within 2 business days for urgent PA requests and within 5 business days for routine medication requests.
• Provide coverage during PTO, leave, and high-volume periods to prevent backlog accumulation.
• Assist in maintaining pending PA case counts.
• Support documentation and tracking efforts to sustain a PA approval rate of 64% or higher.

340B Program Support (20%)

The coordinator will support the 340B Pharmacy Manager with recurring administrative and compliance tasks, including:

• Run and organize monthly Walgreens and Wellpartner reports for 340B tracking and reconciliation.
• Prepare contract pharmacy claims files for submission to 340B ESP in accordance with program deadlines.
• Generate monthly purchasing and inventory reports to support program accuracy and audit readiness.
• Support purchase order (PO) creation for clinic locations based on PAR level requirements.
• Assist with medication recalls, E-kit restocking, and routine inventory checks.
• Maintain audit-ready documentation at all times in compliance with 340B program requirements.
• Complete all monthly reports by deadlines set by the 340B Pharmacy Manager.