Job Summary

The Financial Aid Trainer is responsible for developing, conducting and evaluating training programs for our Financial Services Department They will ensure staff understands and follows all regulatory requirements, internal policies, and departmental procedures. They will create clear training material and collaborate with leadership to identify training needs that enhance service quality, compliance, and operational effectiveness.

Key Responsibilities

• Collaborate with the Financial Services department  in creating the training materials, guidelines, and performance expectations for incoming financial aid staff.

• Develop weekly, monthly, quarterly training schedules which coincide with enrollment periods and academic class starts

• Organize and record training data and metrics to ensure consistency of training platform and appropriateness of financial aid training topics

• Provide timely training to all financial service staff  to ensure accurate information and provide opportunities for advancement

• Consistently communicate new employee progress with hiring managers and campus leaders 

Experience and Education Required

• Minimum of two (2) years of finance experience, including training and compliance with Title IV regulations.

• Strong Customer Service skills and ability to interact with other people and participate actively in department and staff meetings

• Strong teamwork and diversity awareness and ability to recognize and welcome organization change

• Organizational and time management skills and ability to prioritize request and department activities

• Effective communication and presentation skills (including via phone & webcam)

Experience and Education Preferred

• Preferred background in Financial Aid Services in the for-profit education sector

• Preferred Bachelor's Degree in a relative subject

• Strong knowledge of Google suite

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Prolonged periods sitting at a desk and working on a computer.

Work Environment  

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is usually not exposed to weather conditions.  The noise level in the work environment is usually moderate. 

Note

This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change. 

I have read and understand the above job description.  I further understand that this is not an all-inclusive list and does not constitute a contract.  My employment remains at will as with all employees of Ancora Education.