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Posted 9mo ago

Customer Care and Technical Support Representative | San Mateo | S000

@ Quantrics
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San Mateo, Rizal, Philippines
₱20k-₱22k/moOnsiteFull Time
Responsibilities:provide support, navigate systems, resolve issues
Requirements Summary:Onsite in San Mateo, Rizal; 18+ with high school; shift work including graveyard; NBI clearance preferred; strong English, MS Office, typing; prior BPO experience a plus.
Technical Tools Mentioned:MS Office, Web applications
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Job Description

What We're Looking For:

At Quantrics, we believe in hiring people who are ready to shine! If the following sounds like you, then you're exactly who we want on our team:

  • At least 18 years old

  • Graduate of Senior High School or High School (Old Curriculum)

  • Willing and excited to work onsite in San Mateo, Rizal

  • Open to a shifting schedule, including graveyard shifts

  • Has a valid NBI Clearance (Applicants with NBI will be prioritized!)

Your Qualifications & Skills:

We’re looking for team members who bring positive energy and top-notch skills:

  • Excellent English communication—spoken and written

  • Great with people and a natural problem-solver

  • Proficient in MS Office and web applications

  • Fast and accurate typing, sharp comprehension, and top multitasking abilities

  • Strong analytical and troubleshooting skills in a fast-paced support environment

  • Previous BPO experience is a plus—but not required!

What You’ll Be Doing:

  • Deliver exceptional customer service via voice and non-voice platforms (calls and chats)

  • Navigate multiple systems and tools to assist customers with speed and accuracy

  • Make outbound calls when needed and tailor-fit solutions to customer needs

  • Respond to inquiries about pricing, products, and services in a clear, helpful manner

  • Recommend, upsell, and cross-sell cutting-edge communication products

  • Follow standard procedures to solve issues thoroughly and efficiently

  • Build strong customer relationships with empathy and professionalism

  • Handle payment negotiations and collections with care and respect

  • Perform both voice and non-voice support tasks as part of a dynamic, blended role

Perks That Set Us Apart:

  • Earn Php 19,800 base pay + 2,200 Allowances*

  • HMO with 1 FREE dependent

  • 10 Vacation Leaves + 10 Sick Leaves (convert unused SLs to cash!)

  • Life and Accident Insurance from Day 1

  • Optical, Medicine, and Mental Health Reimbursement

  • 6 Months Paid Maternity Leave + Cash Assistance

  • 15 Days Paid Paternity Leave

Ready to Apply? Come Walk In!

Walk-In Applications Welcome!
Monday to Friday | 10:00 AM to 5:00 PM
SM San Mateo, 4th Floor (Entrance besides SM San Mateo Supermarket), Gen. Luna Ave., San Mateo, Rizal

Weekend/Holiday operations may vary. Stay updated via our social media!

Ready to Level Up?

Bring your Valid ID and Resume.
TARA NA SA Q! 

*Terms and conditions apply.