Serve as the technical expert and architect for Microsoft 365 solutions during the sales process.
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Serve as the technical expert and architect for Microsoft Teams Voice, Zoom, Cisco Webex, solutions during the sales process.
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Serve as an industry expert on agentless services desk, global field services, and various avenues of digital remote support.
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Familiartiy with XLA, Digital Employee Experience (DEX)
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Collaborate with the sales team to identify customer needs and develop tailored solutions that meet their requirements.
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Conduct in-depth technical presentations and demonstrations to prospective clients, showcasing the capabilities and benefits of Digital Workplace.
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Design and propose comprehensive digital workplace architectures, including call flows, integration points, and migration strategies.
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Provide technical guidance and support to clients throughout the sales cycle, from initial consultation to post-sales implementation.
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Develop and maintain strong relationships with clients, acting as a trusted advisor and advocate for their solution needs.
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Stay up-to-date with the latest trends and developments in related technologies.
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Collaborate with internal teams to create and maintain technical documentation, best practices, and solution templates.
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Participate in industry events, conferences, and webinars to promote our voice solutions and engage with potential clients.
Qualifications:
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Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
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Proven experience as a Sales Engineer, Solutions Architect, or similar role, with a focus on Microsoft Teams Voice.
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In-depth knowledge of Microsoft Teams Voice, including Direct Routing, Phone System, Calling Plans, and related technologies.
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Strong understanding of voice networking concepts, SIP, PSTN, SBCs, and VoIP.
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Proven experience as a Sales Engineer, Solutions Architect, or similar role, with a focus on Microsoft 365.
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In-depth knowledge of Microsoft 365 services, including Office 365, Teams, SharePoint, OneDrive, and Entra ID, Nexthink, Avepoint, Nerdio or similar, Azure DevOps, ServiceNow, Various Chatbot and Voice AI tools.
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Strong understanding of cloud computing concepts, identity and access management, and security best practices.
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Excellent presentation and communication skills, with the ability to convey complex technical concepts to non-technical audiences.
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Demonstrated ability to design and architect scalable and reliable voice solutions.
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Experience with customer-facing roles, providing technical consultation and support.
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Relevant certifications, such as Microsoft Certified: Teams Voice Engineer Expert, are highly desirable.
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Strong problem-solving skills and the ability to work independently and collaboratively in a fast-paced environment.