POSITION:
Front Desk Apprentice (Receptionist)
REPORTS TO:
Director, Center for Workforce Development / Assigned Workplace Supervisor
SUMMARY:
The Front Desk Apprentice will serve as the first point of contact for visitors, participants, and community partners at Edmundite Missions. This role is responsible for delivering excellent customer service while supporting daily front office operations.
The apprentice will perform a variety of duties associated with reception, administrative coordination, and office support. Such duties include: greeting and assisting guests, managing phone communications, scheduling, maintaining records, and supporting program operations.
The apprentice will also attend required workforce development trainings and professional development sessions. This position requires a commitment to all duties listed and a willingness to grow within a professional work environment.
COMPENSATION & TIME COMMITMENT:
There is a minimum time commitment of 6 months up to 1 year.
This is a part-time position, typically 15–20 hours per week based on program needs and scheduling.
This is a part-time position, typically 15–20 hours per week based on program needs and scheduling.
ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Front Desk & Customer Service
- Greet and assist all visitors in a friendly, respectful, and professional manner
- Serve as the first point of contact for participants, partners, and guests
- Answer incoming phone calls and direct inquiries appropriately
- Provide a welcoming and supportive environment for all individuals
2. Administrative Duties
- Schedule appointments and assist with program coordination
- Maintain accurate records, files, and documentation
- Assist with data entry, copying, scanning, and filing
- Support intake processes and participant check-in/check-out
3. Office Coordination
- Ensure smooth daily office operations through communication with staff
- Maintain cleanliness and organization of front office and waiting areas
- Assist with opening and closing procedures as needed
- Monitor and restock office supplies
4. Program Support
- Provide administrative support to Workforce Development and program staff
- Assist with events, workshops, and program activities
- Support communication efforts including reminders and follow-ups
5. Other Duties
- Perform additional duties as assigned within Edmundite Missions programs
SUPPORT PROVIDED:
- In-house training and onboarding
- Workforce Development training modules and certification opportunities
- Professional development, leadership training, and career coaching
- Supervision and mentorship through Edmundite Missions staff
- Human Resources Apprenticeship Procedure Manual
QUALIFICATIONS & SKILLS REQUIRED:
- High school diploma or GED
- Currently unemployed or underemployed with interest in gaining work experience
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Basic computer skills (Microsoft Office, data entry, email communication)
- Ability to maintain professionalism and confidentiality
- Reliable transportation
- Demonstrates reliability, accountability, and willingness to learn
- Ability to work in a team-oriented environment
PREFERRED (NOT REQUIRED):
- Previous customer service or front desk experience
- Knowledge of office systems or scheduling tools
- Experience working with the public or in community programs
Attach your resume and reference information.