Job Title: Technical Support Specialist I

Company Overview:

At Diesel Laptops, we are dedicated to revolutionizing the commercial truck and off-highway vehicle repair industry. Since our inception, we have been committed to providing cutting-edge diagnostic tools, repair information, and world-class training to our clients. Our mission is to empower technicians and repair facilities with the knowledge and tools they need to efficiently diagnose and repair vehicles, ultimately reducing downtime and improving profitability. At Diesel Laptops, we pride ourselves on fostering a collaborative and innovative work environment where every team member is valued and has the opportunity to grow.

Job Description 

The IT Tech Support Level 1 Technician is responsible for working with customers affecting quick and permanent solutions when issues or requests are reported by the end user.  The ideal candidate should be comfortable working in a fast-paced environment.  To ensure success, the IT Tech Support Level 1 Technician should exhibit organizational and strong communication skills with meticulous attention to detail.

Key Responsibilities 

• Managing incoming calls and customer service inquiries


• Identifying and assessing customers’ needs to achieve customer satisfaction


• Troubleshooting technical issues as identified


• Creating detailed records regarding reported requests, issues, and solutions


• Follow communication procedures, guidelines, and policies


• Go the extra mile to engage customers


• Adhering to all corporate policies, practices, and controls.


• Other Duties as Assigned

 

What We Offer:

• Competitive salary and benefits package.


• Opportunity to work with a passionate and innovative team.


• Career growth and development opportunities.


• Collaborative and dynamic work environment.