I.    PURPOSE OF POSITION

To provide prompt and courteous food and beverage service to guests in accordance with established policies as well as applicable laws and regulations while demonstrating and promoting positive guest relations.

 

 

II.    REPORTING RELATIONSHIPS

A.    Reports Directly to:               Beverage Supervisor

B.    Supervises Directly:              N/A

C.    Other Important Contacts:    Food and Beverage Manager, General Manager, Human Resources, Other Departmental Managers, other employees, guests.

 

 

III.    DUTIES AND RESPONSIBILITES

A.    Promote customer service as a priority by being attentive to guests’ needs including but not limited to: providing prompt, courteous service, taking and filling orders.

B.    Greet guests as they are seated at table.

C.    Provide guests with information regarding the menu and food selection.

D.    Follow up with guests to ensure satisfaction.

E.    Assist in resolving adverse guest issues.

F.    Maintain an assigned section including but not limited to bussing tables, setting tables, cleaning ashtrays, keeping candles lit and tables free of any other debris.

G.    Maintain an appropriate level of stock throughout shift including but not limited to stocking and filling coffee, tea, ice, juices, sugar, ketchup, silverware and glasses.

H.    Maintain a professional and neat appearance of work station.

I.    Maintain a professional and neat appearance and represent the company in a positive manner.

J.    Maintain confidentiality of company and player information.

K.    Recommend refusal of service to guests due to intoxication, in accordance with Washington State Liquor laws and set policies and procedures of the Nooksack Northwood Casino.

L.    Because of the Casino’s commitment to our guests and customer service, each employee may be expected to perform a wide range of duties from time to time. Such duties may or may not be related to their regular responsibilities.