About the Role
- We are looking for a Client Services Specialist III role to support customer engagement and internal coordination across Greater China. This role works closely with Sales and Business Development teams to manage customer inquiries, ensure timely responses, and support ongoing customer relationships.
- This position is well-suited for graduates who are patient, detail‑oriented, enjoy working with people, and are eager to learn and grow in a collaborative, fast‑paced environment.
- This position will support customer and internal teams in Greater China and work closely with regional Sales, BD and customers.
- The role requires strong collaboration, learning agility, cross‑cultural communication, attention to detail, and a willingness to learn and grow.
Responsibilities
Key Responsibilities
- Serve as the primary intake point for customer inquiries, ensuring accurate logging, clarification, and triage of requests
- Manage customer outreach, responses, and follow‑ups, coordinating internally to ensure timely and consistent communication
- Work closely with the Sales/BD team, supporting customer interactions and acting as an extension of the sales team
- Collaborate with internal stakeholders to address customer inquiries related to services, scope, and processes
- Support BD activities by helping manage inquiry workflows, follow‑ups, and internal coordination related to customer needs
- Track inquiry status and ensure issues are progressed to resolution
- Build knowledge of internal processes and offerings through continuous learning and collaboration
Qualifications
Personality & Mindset (Key Priority)
- Patient, careful, and detail-oriented
- Able to work closely with Sales in a highly collaborative manner
- Humble, open to feedback, and eager to learn
Responsible and reliable, with a strong support mindset
Education & Background
Bachelor’s degree or above required
- Overseas study experience preferred
Language Requirements
- High fluency in Mandarin Chinese is mandatory (spoken and written)
- English: Basic to working level, mainly for reading and internal communication
- Japanese: Strong plus (not mandatory, but highly desirable)
Additional Qualifications
- Strong sense of responsibility, patience, and attention to detail
- Good communication skills and a collaborative team mindset
- Willingness to learn and grow within a customer support–focused role
Company
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.