Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose

Join us at The Oregon Clinic as a full-time IT Operations Manager (Hybrid/Remote). Work alongside a collaborative team of patient-focused colleagues in our thriving Central Administration office.

Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic receive the highest value care tailored to their needs.

Using excellent customer service and communications skills, your primary duties in this role include:

• Maintains the operational integrity and availability of technologies and services provided.
• Ensures the successful operations of the department, using continuous improvement efforts and ensuring standard operating procedures are documented, current, and well communicated to staff.
• Builds strong department accountability and works with the Director to create a nimble, safe, and respectful environment.
• Assists the Director with duties such as budgeting, project management, reporting, and implementing clinic initiatives.
• Work closely with the IT Project Manager and other supervisors/managers to provide project staffing and to ensure that projects transition successfully to operations/support.
• Responsible for establishing and maintaining clinic-wide IT systems. 
• Responsible for inventory control and for creating hardware/software roadmaps for planning and managing the service request ticketing system, and daily problem identification and resolution.
• Responsible for providing expert support, analysis, and research into complex problems and processes relating to the subject matter. Provides technical education to end users and other IT staff.
• Managing the workload, projects, schedules, training, and performance of network and telecommunications staff. 
• Other duties as assigned.

Salary:

Hiring range, based on experience and credentials: $126,995.20 - $190,492.80 per year. 

Workdays: This role is based at the Central Administration Office. On-site work is primarily at the Gateway Office in NE Portland, with required travel to the Peterkort Office in SW Portland and to Portland Metro offices. Hybrid/Remote work is available once training is completed and expectations are met. Must live in Portland or the SW Washington area to come on-site to support projects as needed. Typical hours are Monday-Friday (8:00 am - 5:00 pm).

Qualifications that support success in this role are based on education, experience, and values including:

• Bachelor’s Degree or Associate's degree and directly relevant experience.
• Minimum of five (5) years of IT Management experience in a Health Care environment.
• Experience with IT standards, procedures, and best practices (NIST, ITIL, HIPAA, etc.)
• Experience installing, configuring, and maintaining Microsoft servers in a virtual environment.
• Experience with moderate to highly complex IT projects.
• Strong skills in identifying, troubleshooting, and researching complex IT problems. 
• Advanced knowledge of networking including routing protocols, VLAN routing, subnetting, VPN, etc.
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• A commitment to patient-focused care, privacy, and safety.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. 

Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do - apply today!

Premium Benefits: 

• Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance
• Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
• Work-Life Balance: Paid Time Off plus 9 paid holidays annually
• Wellness Support: Robust wellness program and employee assistance services
• Commuter Benefits: 70% of Tri-Met transit pass covered
• Additional Perks: Employee discounts and optional benefits like Pet Insurance

Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are:

• Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity.
• The largest physician-owned, multi-specialty medical and surgical practice in Oregon, with a team of 1,500 team members across 30 specialties, and our business office.
• Dedicated to providing the highest value care tailored to the needs of each unique patient.
• Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian.

Our Commitments: 

• Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration.
• A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screening.