Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
馃敼 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
馃敼 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
馃敼 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.聽
Learn more on聽Life at Coupa聽blog and hear from our employees about their experiences working at Coupa.聽
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
馃敼 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
馃敼 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
馃敼 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Renewals Manager to Coupa:
The Renewals Manager plays a critical role in driving revenue retention across Coupa鈥檚 existing customer base. By proactively tracking contract end dates, forecasting renewals, and engaging with key stakeholders, the Renewals Manager ensures timely and seamless renewals. In addition to managing renewals, this role is responsible for processing simple add-on opportunities鈥攕uch as additional user licenses within existing product entitlements鈥攚hile partnering with Sales on broader expansion efforts. The Renewals Manager collaborates closely with Customer Value Managers, Sales, and other internal teams to ensure aligned and strategic customer communication.
What You'll Do:
- Manage and process renewal agreements efficiently using internal tools and systems (e.g., SFDC).
- Partner with Customer Value Managers (CVMs) and Sales to execute retention strategies and secure renewals.
- Engage key customer contacts to address objections and drive successful renewal outcomes.
- Identify and escalate renewal risks to CVMs and Sales as needed.
- Handle simple add-on opportunities (e.g., seat licenses), coordinating with Sales on complex expansions.
- Ensure contract accuracy, legal compliance, and timely signatures for all renewal documentation.
What You Will Bring to Coupa:
- 2+ years of experience in SaaS or enterprise software, focused on Renewals, Account Management, or Customer Success.
- Strong communication (English/Spanish) written, presentation, and interpersonal skills with the ability to influence retention and upsell outcomes.
- Highly organized, process-oriented, and capable of prioritizing tasks in a fast-paced environment.
- Team player with a results-driven mindset, consistently contributing to renewal bookings.
- Proficient in Salesforce and CPQ; familiarity with supply chain processes is a plus.
- Curious, competitive, and eager to learn with a proactive, action-oriented approach.
** PLEASE APPLY WITH ENGLISH CV/RESUME ONLY **
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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa鈥檚 Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.聽
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read聽Coupa鈥檚 Privacy Policy聽and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.