QUALIFICATIONS

      Education

      Experience/Skills

• Patient registration experience preferred
• Knowledge of office operations
• Types approximately 30 CWPM
• Computer experience
• Familiar with the use of office equipment
• Adapts to changes in procedures and/or workload

      Required Licenses/Certifications

      Working Conditions

ROUTINE RESPONSIBILITIES

      Behavioral Expectations

      Essential Duties

• Scan paper insurance correspondence documenting receipt and route requests and denials to the appropriate staff daily.
• Sorts incoming mail and faxes daily, identifying outside department correspondence and forwards.
• Reviews payments manually posted and notates patient responsibility.  Able to identify when amounts don’t match and forward timely to Patient Account Representatives to work.
• Mails/Faxes outgoing claims and requested records documenting transactions in account notes.
• Contact Work Comp and Liability carriers to obtain claim adjustors' contact information and claims address.
• Processes general insurance requests independently and documents transactions in account notes.
• Provides backup support to phones when needed.
• The position cross trains to fill in for the Call Center Rep when on PTO.
• Performs other duties when requested by the Revenue Cycle Director or Team Lead.