Location: Bend, Oregon
Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.
This role comes with amazing perks & benefits because we want our employees to Work Where You Play!
Free employee season pass and free or discounted dependent(s) season pass
Free and discounted friends & family day passes
Free transportation to & from Bend, Sunriver, and La Pine
Discounts across the resort (food & beverage, retail, rentals, lessons & more)
Employee housing program
401k with up to 5% company match & immediate vesting
Discounter daycare onsite at Mt. Bachelor
Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts
Position Summary
Are you an energetic, organized, and customer-focused leader who enjoys working outdoors? Join our team as a Tube Rental Lead and help deliver exceptional experiences to our guests! This seasonal leadership role is perfect for someone who thrives in a fast-paced, fun environment and wants to make a real impact each day.
The tube rental lead position requires a professional, fun, energetic individual with good organization and communication skills to facilitate processes required to provide guests with equipment rentals and lessons at the SCT warehouse location. This position works with guests of varying ages and supervises the tube attendants who are responsible for equipment preparation and maintenance, customer rental transactions and interactions, and site preparation and cleanliness. The tube rental lead is a primary contact for location partners. The position requires work to be performed outside in all conditions and to prioritize the safety of co-workers and guests. This position provides leadership to the tube rental assistants 1 and 2 staff.
Essential Functions / Major Responsibilities
Lead the Team
Assign daily tasks to tube rental attendants and oversee day-to-day operations.
Train and support staff in POS systems, safety protocols, guest service, and local knowledge.
Conduct daily team huddles focused on safety and service excellence.
Oversee Equipment & Site Operations
Supervise setup, maintenance, and teardown of trailers, tubes, PFDs, and canopies.
Ensure the cleanliness and organization of all rental equipment and site areas.
Assist with instructions and basic river navigation for guests.
Manage Rentals & Transactions
Use the POS system to sell products and services accurately.
Monitor daily cash handling and follow financial procedures.
Coordinate reporting and equipment usage with partners (e.g., CET).
Be a Team Player
Communicate with management, staff, and business partners in a professional, upbeat manner.
Support additional business areas as needed and help identify opportunities for improvement.
Maintain a clean and safe environment for guests and team members.
Secondary Function
Provide instruction to guests in the operation of paddleboards and river navigation.
Cleans the shop area, refrigerators, and kitchen.
Washes and hangs lifejackets as needed.
Assist with vehicle clean-up.
Repairs or replaces equipment damaged or lost due to gross negligence that was a specific attendant’s responsibility.
Provide input on areas for improvement.
At times may be asked to assist in business areas outside of the park operations.
Interpersonal Contacts
Applicant must be able to work in a group environment both within the department, the company as a whole, and business partners. The Tube lead must have strong guest service and communication skills.
What We’re Looking For
Strong leadership and communication skills.
Positive attitude and ability to work well in a team.
Organized, self-motivated, and reliable.
Comfortable working outdoors in all weather conditions.
Physically capable of moving equipment throughout the shift.
Proficient in POS systems (training provided).
Specific Job Skills
Technical: Have strong POS knowledge to be able to train staff members in proper use. Understand and implement reporting mechanisms.
Physical Capabilities: Can remain outside in all conditions for long periods of time. Must be physically capable of assisting with the moving equipment throughout an entire shift.
Additional: Maintains a professional attitude, supporting the vision of Mt. Bachelor/Sun Country Tours.
Education/Related Experience
Minimum education required: High School or equivalent.
Minimum time in related position: Previous leadership or customer service experience preferred.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Such accommodations require an interactive discussion with the Human Resources Department before such accommodations can be made.
In addition to the specific conditions below, every position at Mt. Bachelor requires the ability to shovel snow and walk on steep and uneven surfaces.
Current Hiring Range: $18/hr
Minimum Age Requirement: 18+
Come Work Where You Play!
Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.