Location/Department: Health Center of Brookville

Full Time: 80 hours per pay period

Job Summary:

The Clinical Lead MA will be the EHR super user & must be able to execute day-to-day workflows as communicated & coached by the Physician Practice Manager. Clinical Lead MA will be responsible for problem solving issues with EHR system & continuous education & training pertaining to EHR system for all involved staff.

Supervisory Responsibilities:  None

Duties/Responsibilities:

• Uses only approved abbreviations.
• Understands patient safety goals & actions taken.
• Uses 2 patient identifiers before giving treatments, demonstrates process.
• Act as the first level “go to person” for the providers & staff regarding troubleshooting issues.
• Provides first level support as a patient services liaison to research issues surrounding complaints, billing, registration, & then communicating findings to supervisor.
• Ensure smooth office operations that support teamwork & generate a positive attitude between front/back office staff.
• The ability to maintain superior communication skills & interpersonal skill set.
• Ability to communicate with EHR technical support to make recommendations on improvements or streamline processes in the EHR.
• First-line problem solving skills with the ability to listen, understand, & solve or escalate provider issues before they become more serious.
• Basic understanding of clinic policies to increase staff satisfaction & productivity levels.
• Ability to always demonstrate the highest level of performance & behavior standards.
• Ability to be honest & straightforward, dealing with issues fairly & consistently.
• Ability to be supportive & acknowledge individuality.
• Ability to be a team player. Support & assist team members. Be available to help & learn from the team. Keep an open mind to feedback & earn trust of staff & providers.
• Maintain efficient levels of medical & office supplies.
• The ability to document Standard of Work.
• Perform regular chart audits.
• Establish & facilitate workflow training.
• Responsible for updating workflows if changes are necessary. Will pull in other departments as necessary to make informed decisions. Responsible for educating, communicating & training any department personnel of any changes.
• Update all policies & procedures, when necessary, based upon any changes made within the department.
• Attends regular EHR training sessions & distributes new information to providers & staff through individual training & communication.
• Clearly communicate & monitor any new processes to the department/unit.
• Provide on-going useful, objective, & constructive input to team members when training or as requested by supervisor/management.
• Facilitating the orientation of new & on-call staff.
• Ability to successfully become a core-trainer & super user of EHR.
• Ability to communicate with all levels of the clinical staff & providers regarding use of EHR, department specific skills, orders, medications, referrals, documentation, & short-cuts, & illustrate ease of use of EHR for all users.
• Assists as needed with patient care.

Required Skills/Abilities:

• Strong verbal, written, & listening communication skills.
• Exceptional interpersonal, organizational & telephone skills; able to multi-task.
• Demonstrates leadership qualities & training facilitation skills.
• Able to perform basic medical assisting skills.
• Must be able to operate office & medical equipment.

Education and Experience:

• Additional education & training beyond high school is required.
• Must be a Certified Medical Assistant.
• Over 3 years medical assisting experience required.

Physical Requirements:

• Constant use of hands, talking, & manual dexterity; frequent walking, sitting, standing, reaching; occasional stooping, pushing, pulling & kneeling.
• Occasionally may need to lift up to 25 lbs