What you'll do...

• Issue Triage and Root Cause Analysis: Lead the triage of reported issues within the BluAI In-Vehicle application and its associated cloud components. Conduct thorough and systematic root cause analysis for complex software failures, presenting detailed findings and actionable recommendations to development and cloud teams during daily review meetings.
• Design Failure Mode and Effects Analysis: Collaborate with the Software Product Engineers (SPEs) to proactively identify potential failure modes for new features through comprehensive Design Failure Mode and Effects Analysis (DFMEA). Ensure that identified failure modes are adequately addressed through robust test case development and alignment with overall test strategies.
• Quality Assurance Test Analysis & Improvement: Review and critically analyze QA test reports and results to identify patterns, critical defects, and areas for test process optimization. Partner closely with the QA team to refine test cases, establish clear preconditions, and define precise acceptance criteria to enhance the effectiveness of validation efforts.
• Quality Documentation & Process Enhancement: Maintain and update critical quality documentation, including DFMEA records, issue tracking systems, and quality history. Drive the creation of new test cases based on identified regressions, previously untested failure modes, and evolving product requirements to continuously improve test coverage. Demonstrate traceability from requirement to test case and test failures to DFMEA and associated new requirements.
• Cross-Platform Issue Support: Provide specialized triage and root cause analysis support for issues related to Gemini and Google Assistant on Phoenix, as required.

You'll have...

• Android Automotive OS Expertise: Proven working knowledge and practical experience with the Android Automotive OS ecosystem and its core components.
• Advanced System-Level Debugging: Demonstrated proficiency in system-level debugging for complex software, including expert analysis of verbose logcat output using command-line tools (e.g., ADB) and advanced code/text editors.
• Exceptional Root Cause Analysis Skills: A track record of successfully performing comprehensive root cause analysis for intricate software failures across embedded and cloud systems, with the ability to clearly articulate the diagnostic process and propose effective, long-term solutions.
• Distributed Systems & Protocols Knowledge: Solid understanding of asynchronous and concurrent processes, WebSocket cloud connectivity, WebRTC and applicable audio transmission protocols.
• Collaboration & Communication: Excellent verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams (developers, QA, cloud engineers, SPEs) and present complex technical findings clearly and concisely.
• Quality Tools: Familiarity with quality management systems and methodologies (e.g., Ford FMA, Quality History, Fish Bone Analysis, DFMEA, 8D/5D, Six Sigma).
• Issue Tracking: Proficiency with issue tracking tools (e.g., JIRA, Azure DevOps) and version control systems (e.g., Git).
   

Even better, you may have...

• Experience with automated testing frameworks and continuous integration/continuous deployment (CI/CD) pipelines
• Knowledge of voice assistant technologies, natural language processing (NLP), and speech recognition concepts is a plus.

• Experience within the automotive industry or with high-reliability embedded systems development.
   

   

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 7-8 and ranges from $84,480- $162,120.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid   #LI-LB1