The Research Manager is responsible for the quality of VANTAGE work. S/he will be responsible for a team to ensure they produce clear, analytical and exceptionally well-written reports which help our Clients protect their integrity and reputation. S/he will engage with Clients throughout the project cycle, from scoping to post-delivery project assessment. S/he will support the Associate Director in training managing internal and external resources in order to complete VANTAGE projects in a timely and effective manner. She will also support the Associate Director with the strategy to grow the wider team organically and maintain optimal project margins. 

Responsibilities:

People Management

• Manage a team of researchers, senior researchers and team leads
• Define, for each team member, objectives and responsibilities in line with the practice goals
• Conduct performance reviews
• Ensure well-being and professional development of staff
• Support the Associate Director in recruiting new researchers

Project management of third-party due diligence

• Ensure VANTAGE work is properly scoped, allocated to researchers, tracked and ultimately delivered on time and within budget
• Communicate directly with clients in order to clarify the scope of projects, address questions, and suggest potential additional avenues of research
• Review and approve (content and editorial) VANTAGE work, ensuring projects are of high quality and meet Clients’ specifications
• Liaise with and provide feedback to vendors and subcontractors, ensuring the quality of work they provide is high and adheres to our global delivery standards
• Engage with colleagues across Control Risks to address client queries

Regional research initiatives

• Interact regularly with other Managers and the Quality Assurance team to provide support and feedback on VANTAGE work
• Participate in discussions with other Managers, Client Services and Product teams to provide insight on potential service/product improvement