Description
The Impact the Coordinator, Program Services can make:
As the Coordinator of Program Services, you will play a key role in supporting the effective operation of Covenant House Vancouver’s (CHV) programs and services department. You will ensure that strategy and quality standards are translated into consistent processes, documentation, and follow through across all programs to enable high-quality service delivery for youth.
Primary duties and responsibilities:
Program Coordination and Operational Support
- Provide direct coordination support for senior program leaders
- Track and follow up on program priorities, action items, and deliverables
- Support cross program planning, implementation, and alignment activities
- Coordinates schedules, meetings, agendas and materials related to program services
Policy, Procedures, Documentation and Reporting Management
- Coordinate the development, review, approval, and version control of: program policies, procedures, practice guidelines.
- Maintain centralized, accessible repositories for program documentation
- Support compliance with Covenant House International standards and internal governance requirements
- Prepare and support the development of program reports including formatting, data collection and ensuring timely submission to internal and external stakeholders
Information Flow and Communication
- Act as central point of contact to facilitate smooth communication between program teams and other departments
- Ensure timely dissemination of updates, reports and key information to relevant stakeholders
Other duties as assigned.
Compensation:
The successful candidate can expect a starting salary of between $43,516.20 and $57,675.80 depending on factors such as internal equity, experience, competencies, and education. Once hired, the hourly rates are reviewed annually following the annual performance review and successful employees have the opportunity for their hourly rate to increase, over time, up to the maximum of the pay band, currently $65,228.80.
Requirements
Who are we looking for?
Education and Experience
- Post secondary education in administration or related field, or equivalent experience
- 3 years experience in administration, coordination role within non-profit or public sector environments
- Experience working with policies, reporting, or quality improvement processes preferred
Skills and competencies
- Strong organizational skills with attention to detail and accuracy
- Excellent communication and interpersonal skills
- Able to manage multiple priorities in a fast-paced, complex environment
- Excellent written and verbal communication skills
- Strong documentation, tracking and follow-through capability
- Comfort working across teams and disciplines
- Ability to exercise discretion, judgement, and confidentiality
- Proficiency in Microsoft office suite
- Adaptability, able to adapt to changing priorities and evolving program needs
- Strong problem-solving abilities – identifying challenges and proposing practice solutions to improve processes