HiringCafe
Posted 2w ago

Temporary, Desktop Support Technician

@ PIM Brands
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Park Ridge, New Jersey, United States
$23-$28/hrOnsiteContract
Responsibilities:Monitor helpdesk, Provide support
Requirements Summary:Bachelor’s degree preferred; 3+ years Windows support in enterprise environment; experience with iOS devices; Office 365, SAP, Active Directory, SharePoint preferred; excellent communication and ability to work independently.
Technical Tools Mentioned:Windows, Office 365, SAP, Active Directory, SharePoint, Macs (bonus), iOS devices
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Job Description

Do you love snacks? Are you looking to join an ever evolving and rapidly growing team in a temporary assignment? PIM Brands might just be exactly what you’re looking for!

At PIM, We Make The Brands You Love®.  Our portfolio of products, from Welch’s® Fruit Snacks to Sun-Maid® Chocolate Raisins and Sour Jacks® Sour Candies are enjoyed by millions of consumers every day. And when it comes to careers, we seek talented, results-oriented individuals who want to play a part in building amazing brands and products while working in a collaborative, dynamic, and fast-paced office environment. At PIM, you can make an immediate and lasting contribution in one of our temporary assignments to help grow iconic snack and confectionery brands, no matter your area of expertise.

We are looking for a Temporary, Desktop Support Technician interested in a temporary assignment with a top ranked and growing snack company, to join our IT business at PIM’s Headquarters in Park Ridge, New Jersey.  This temporary assignment will work with PIM Brands onsite and report to our Associate Director in IT.

 

Job Overview:

The Temporary, Desktop Support Technician will be assigned to work with PIM Brands in a temporary assignment and be responsible for PC workstation and peripheral set-ups, deployment, installation, configuration and troubleshooting of incidents and problems. This person will collaborate with internal customers, including faculty and staff, to develop and deploy solutions to solve customer needs and requests.

 

Key Responsibilities:

  • Monitor helpdesk ticket queue and participate in ticket resolution in a prompt and professional manner
  • Provide support to onsite and remote PIM Brands users relating to both hardware and software problems 
  • Configure, deploy and support various endpoint devices, such as PCs, laptops, printers, barcode scanners and cell phones throughout the Park Ridge location
  • Assist in performing necessary upgrades and configurations to support business growth
  • Thoroughly document issues, as well as the analysis and design required for resolution, and contribute to the department knowledge base as appropriate
  • Assist other IT team members in project work where needed
  • Provide both oral and written status updates to management
  • Demonstrate an enthusiastic customer service-focused approach, partnering with business units in a positive, can-do manner
  • Other duties as assigned by management
  • Work outside of normal business hours may be required, based on project requirements or urgent business needs
  • Lifting and moving of objects weighing up to 25 lbs.