Position Summary

At INOVA Federal Credit Union, our mission is to improve our members’ financial well-being. As a Member Experience Representative, you will play a key role in delivering exceptional service to our members both in the branch and over the phone. This position focuses on listening to members’ financial needs, answering questions, and recommending products and services that help them achieve their financial goals.

If you enjoy helping people, building relationships, and making a positive impact in your community, this may be the perfect role for you.

Key Responsibilities

• Provide outstanding member service by greeting members in the branch and assisting them over the phone.
• Listen carefully to members’ needs and recommend appropriate credit union products and services that support their financial well-being.
• Answer questions related to accounts, services, and general credit union information.
• Process member transactions accurately and efficiently.
• Build and maintain strong relationships with members by delivering a positive and welcoming experience.
• Educate members on available financial tools, services, and solutions.
• Maintain knowledge of credit union products, services, and promotions.
• Support team members and contribute to a collaborative branch environment.