Main missions

- Ensure that all defined processes are implemented with the operational team on a daily basis

- Assist in the setup and monitoring of the quality related KPIs

Main functions

- Process mapping and establishing an audit grid for each operational process

- Implement and create audits and their follow-up with cross-functional teams (operations, sales, projects, quality, customer service, linehaul, etc.)

- Attend weekly quality reviews with cross-functional teams

- Challenge processes to improve KPIs with elaborating new functions in system / in operationnal flow

- Collobarate with OPS teams on daily issues encountered and report Root Cause / Action plan

- Data crunsh on quality topics related to KPI / process improvement

Requirements:

1. Master degree in logistics / supply chain / lean management

2. Hard skills required for this job: KPI creation and monitoring, New/ improve processus / lean, Deep dive analysis, SQL (must)

3. French, English can work as working language.