Location: Madison, WI

Temporary Assignment/Full-time | 1.0 FTE (40hours/week) | AM Shift | Monday-Friday | 8a-4:30p

This is a limited term employment opportunity lasting 12 weeks or 3 months.

The assignment lasts from the beginning of June through the end of August.

 

 

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

 

How You’ll Make a Difference (Essential Functions)

The position, HIM Specialist, is responsible for providing customer service regarding patient chart requests.  The HIM Specialist is also responsible for providing technical and administrative support related to obtain, maintaining, and releasing patient health records.

 

Key Responsibilities

Customer Service

• Communicate via phone, fax, and email with internal and external customers.


• Assist staff with HIM questions, issues or requests related to the patient chart, e.g. request for records from external agencies.

 

Technical & Administrative Support

• Process documentation, including staff notification of receipt. Prepare, scan and index documents into the electronic health record (EHR.).


• Maintain in-depth working knowledge of HIPAA requirements and related Agrace policies and procedures, to facilitate the release of necessary information for treatment, payment and operations requests from partnering facilities.


• E-fax physician orders for signature. Communicate and follow-up.


• Enter data into EHR, scan or file returned documentation.


• Monitor EHR for missing forms and other objective deficiencies. Follow up with staff and clinical leadership to resolve identified issues.


• Assist with patient chart audits at admission, discharge and/or death.

 

Other Duties

• Oversee the work of HIM volunteers.


• Participate in the design and implementation of health information management practices and protocols.


• Participate in internal work groups, meetings and committees relative to position responsibilities.

The above are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

 

You Bring (Qualifications)

• High school diploma or GED required; Associates Degree preferred; or equivalent combination of education and work experience


• Two years’ administrative and/or customer service experience in a healthcare setting


• Ability to develop, maintain, and apply knowledge of hospice and end of life process


• Ability to maintain professional boundaries with patients, families and co-workers


• Knowledge of medical terminology


• Ability to alpha/numeric sort and file


• Beginning Microsoft Office Suite skills


• Strong keyboarding skills


• Intermediate electronic health records skills; Netsmart preferred


• Ability to work effectively and cooperatively with others


• Ability to communicate effectively verbally and in writing


• Ability to be flexible in time and task to meet organizational needs


• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property


• Ability to use proper body mechanics and standard precautions

 

Benefits

 

• Competitive pay with free parking


• Retirement plans with employer matching


• Comprehensive onboarding, mentorship, and career development

 

About Agrace

For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving. 

 

At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients.

 

Together, we pursue a vision in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

 

We foster a culture of belonging that celebrates people’s uniqueness and leads to meaningful, empathetic connections.

 

Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.