Position Overview

The Tropicale Restaurant Host/Hostess sets the tone for the guest experience and greets all guests with a smile and in a friendly manner. He/she will ensure that all guests are acknowledged and taken to their tables in a timely manner. The Host/Hostess also anticipate guests’ service needs and accommodation requests by actively participating in guest interactions by demonstrating a true hospitality experience by using the Heart of Caribe.  

 

Requirements

• Previous experience as a restaurant host or in a hospitality role is preferred.


• Enthusiastic individuals with a genuine passion for providing exceptional service are encouraged to apply.


• Strong communication and interpersonal skills to engage with guests and create a fun and welcoming atmosphere.


• Excellent organizational skills to manage waitlists and seating assignments efficiently.


• A food handling certification must be completed within the first 90 days of employment.


• TIPS (Training for Intervention Procedures) certification must be completed within the first 90 days of employment.

 

Responsibilities

• Greet and acknowledge each guest promptly (using names) with hotel greeting standard.


• Knowledge of hotel layout, restaurant station breakdowns and table numbers.


• Escort all guests to their table and introduce their server.


• Answer telephone calls using hotel/restaurant standards.


• Perform side work assigned by management.


• Know and implement standards/procedures of service for guests.


• Communicate with guests, other associates, or departments to ensure guest needs are met.


• Check menus to ensure they are current, clean, plentiful, and wrinkle-free.


• Ensure place settings are appropriate, and each guest has the necessary items for the standard place setting.


• Report on guest concerns to Restaurant Management.


• Thank every guest upon departure and wish them a fond farewell.


• Perform any other reasonable duties as required by management.

 

Education

• High school diploma or GED. 

 

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus. 


• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks. 


• Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.

 

Physical Requirements

• Must be able to work in a fast-paced environment.


• Must be physically fit in order to lift, pull, and push items up to 50 pounds.


• Also requires standing/walking/reaching and bending throughout shift.