Who Are We? 

RAM Hotels – a dynamic, thriving,
innovative hotel management company headquartered in Columbus, Georgia.  Over the last few years, we have quietly and
steadfastly taken our place as a leader in the hospitality industry of
corporate America; while serving some of the most well-known midscale hotel
brands in key markets throughout the Alabama and Georgia region.  We strive to meet our guests demands while
continuously changing the perception of the hospitality industry.  When you join RAM Hotels, you do more than
simply switch companies to advance your career, you become part of the RAM
Hotels family!

POSITION: 
Front Desk Clerk

JOB SUMMARY

Are you
friendly and enjoy “rolling out the red carpet” to guests?  Do you enjoy creating stellar guest
experiences?  Being a Guest Services Agent with us may be the job
for you!  Guest Services Agents ensures appropriate
checking-in and checking-out of our guests while providing excellent customer
service to our guests in a professional and courteous manner.  Guest Services Agents will accommodate our
guests to ensure their visit with us is not just a “stay” but an awesome
experience!  Guest Services Agents will
also assist with questions or concerns and will provide the best resolution for
our guests.  Think you’ve got what it
takes?

JOB
RESPONSIBILITIES

• Serve as Concierge to guests (may include making restaurant
  reservations, providing directions, recommending area attractions, etc.);
  becoming familiar with the property location, types of rooms available and
  location of rooms, room rates, and activities and services that are
  offered by the property
• Review guest reservation status and identify the length of
  time that guests will spend with us; present options and alternatives to
  guests, help guest in making choices; use suggestive selling techniques to
  promote rooms and other services offer by the property  
• Accommodate guests with registration, assign hotel rooms,
  generate secure room cards; and assist guests with special requests if
  needed; assists in pre-registration and reservation of rooms for upcoming reservations;
  monitor and track same day reservations and future reservations when
  necessary; understanding of the cancellation procedures; understand room
  status and room status tracking
• Verify guest’s method of payment and follow established
  credit-check procedures; adheres to credit, check-cashing, and
  cash-handling policies and procedures; post and file all charges to guest
  master and city ledger accounts, follow procedures for issuing and closing
  safe deposit boxes; understands proper mailing, packaging, and
  message-handling procedures
• Input guest information in the PMS system and communicate
  information to appropriate hotel personnel; ensures front desk area is
  clean and presentable to our guests; posts Suite Shop purchases to guest
  folios; review and confirm the pass-on log and bulletin board is accurate
  daily
• Works closely with the housekeeping department to ensure room
  status reports are up to date, notify housekeeping department of early
  check-ins, late check-outs, special request reservations, and part-day
  rooms; coordinates guestroom maintenance requests with the engineering and
  maintenance departments
• Understand the business demands can shift often and make it
  necessary to move employees from their accustomed shift to other shifts;
  attend departmental meetings; being cognizant of daily activities and
  meetings on the property 
• Report unusual occurrences or requests to the Manager or
  Assistant Manager; understand all safety and emergency procedures; as well
  as accident prevention policies of the property
• Perform other tasks as necessary or required to meet or
  exceed guest satisfaction

PROFESSIONAL EXPERIENCE

·        
High-school graduate or equivalent and
one year of work-related experience (Customer Service, Hotel Industry, Management,
Restaurant Administration, Human Resources, Legal, Educational, Training &
Development, Financial – strongly preferred)

·        
Proficient in MS Word, Excel,
PowerPoint

·        
Data Entry, Database Management
experience

·        
Telephone Etiquette experience

INDUSTRY
EXPERIENCE

·        
Understanding of the hospitality
industry (preferred)

·        
Previous experience in the hospitality
industry (preferred)

·        
Previous experience as a Guest
Services Agent

·        
Bilingual communication skills
(preferred)

REQUIRED SKILLS

·        
Must have experience with front office
equipment

·        
Must be flexible to work varied
schedules

·        
Excellent written and oral communication
skills

·        
Excellent organization skills

·        
Must have an understanding and ability
to perform repetitive tasks

·        
Must have the physical ability to
walk, sit, and stand during scheduled shift

·        
Must be able to lift up to 40 lbs.

ESSENTIAL SKILLS

• Ability to effectively manage and
  resolve disruptive circumstances; ability to express compassion while
  remaining composed; ability to remain calm and focused while working under
  pressure
• Engage guests in conversation and
  recognition of their choice with us – be consistent; resolve any guest
  issues immediately and to the best of your ability
• Promote the property by
  demonstrating a “top-notch” attitude toward our guests which includes
  anticipating the guests needs – be proactive
• Ensure that you are always a
  positive representation of the property; embrace and respect diversity and
  multi-cultural environments

BENEFITS

RAM
Hotels hires the best people, we work extremely hard to provide benefits that
make work-life balance that much more enjoyable.  As a leader in the hospitality industry; we
promote advancement opportunities, we offer our eligible employees comprehensive
health benefit packages for you and your family, vacation time, quarterly
bonuses, 401K,
and other additional perks being an
employee of RAM Hotels. 

RAM Hotels is an Equal Opportunity/Affirmation Action
employer.  All qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, national origin, disability, or protected veteran status.