We're looking for a Claims Handler to join the Auger Team, based at our Head Office in Wallasey. Our total package is worth £29,570.79- £33,929.90

About Auger

We provide drainage, water mains and subsidence services across the UK, doing 'whatever it takes' for our customers. 95% of our people say they feel valued, and 81% rate us 8+ when asked how likely they are to recommend Auger as a workplace. That's why we're recognised as a Platinum level Investors in People organisation, alongside the top 2% of UK employers.

Financials

Salary between £25,896.48- £29,791.37 dependant upon experience.
Annual Bonus – approx. £2000 - £2500
5.5% Pension Contribution

Working Hours

x2 Full Time – 37.5hrs per week
x1 Monday- Friday 12-8
x1 Wednesday- Sunday 37.5 hours

Leave

22 Days Annual Leave + 8 Bank Holidays
AL increases to 25 days within 5 years' service
Enhanced bereavement, sickness and maternity / paternity leave

Benefits

Health Plan with cashback for many services including dentist, optician & physio for you and your children, as well as access to a 24-Hour GP & gym discounts
2 company-wide events per year & regular team socials
A focus on training, development & career progression
£1000 for successful employee referrals
A modern, social office environment & facilities
Access to discounted Mortgage & Insurance Services

The Role

Handle the technical & customer service aspects of drainage, watermains & subsidence insurance claims
Ensure claims are handled promptly and cost effectively, whilst maintaining excellent customer care and communication
Assess the liability of claims, and create proposals and quotes for our on-site works

What skills are we looking for?

Excellent verbal and written communication, enabling you to convey information clearly and professionally
A capable multi-tasker, who can handle inbound phone calls, take notes and complete follow up actions, without compromising on quality
A passion for customer care and an empathetic approach
Strong teamwork attributes and a desire to help colleagues
Ability to adapt your approach to suit different customer circumstances, and think quickly to resolve their problems calmly
Good organisational abilities and attention to detail

You'll be a great fit for Auger if:

You are great at caring for customers
You are confident in finding solutions and overcoming unforeseen challenges
You take pride in the high standard of your work
You are enthusiastic, self-motivated and like to take ownership
You are looking for a stable place to build a long-term career
You have a clear DBS

Our interview process

Stage 1 - Short 15 min phone call with our HR team
Stage 2 - Interview with management at our HQ

For further information, please visit our website;