If you are hungry to develop your hospitality career and be part of a growing global business with a reputation for encouraging internal progression; then apply NOW for the full-time role of Front Office Manager at Rendezvous Heritage Hotel Queenstown.

Known as the “Adventure City”, Queenstown provides the opportunity to test your adrenaline limits through the wide range of outdoor activities in the South Island such as bungy jumping and skiing. Located on the shores of Lake Wakatipu, explore a scenic hike offering views of the Southern Alps.

About the role:

Reporting to the Assistant Hotel Manager, as the Front Office Manager, you’re the first port of call for any guest query and there’s no problem that you can’t solve (always with a smile). You have a natural affinity for making people feel at home and creating stand-out guest experiences with every interaction - every time. You inspire the same attitude in your team.

Key responsibilities:

Oversee the daily front office operations, with a hands-on approach to assist when required and cover DM shifts.
First point of contact, for service recovery with a smile and an appropriate outcome
Ensure that out guest experience is world class
Prepare front office department reports with a focus on meeting deadlines
Partner with the Hotel management to set and meet financial forecasts and budgets
Control (within budget) front office operating expenses, wages and cost of sales.
Recruit, onboard, train, and undertake performance reviews/management of the front office team including Duty Managers and Receptionists

About you:

5+ years hospitality experience with a minimum of 2-3 years as a Duty Manager or Front Office Manager within a hotel environment
Exceptional people management skills, with the ability to lead and motivate a diverse team

Sound hotel operations knowledge including food and beverage and maintenance
You lead from the front – getting in and assisting with activities as needed (hands-on)
Authentic, reliable and honest with immaculate presentation
The ability to move, inspire, and lead team members
Strong in managing transient teams and implementing robust processes.
A sound understanding of a PMS (Operacloud is desirable)
Strong written and verbal communication skills
A passion for the hospitality industry and the delivery of “high-level” customer service
Effective organisational skills and attention to detail
Availability to work a rolling roster across all shifts
Manager's Certificate (for liquor licencing purposes)

Why TFE Hotels:

Supportive, friendly team and company culture
Global hotel discounts for you, your family and friends 
Travel and wellness discounts 
Paid Birthday leave to celebrate the day and eat cake
Food and Beverage discounts at our cool bars with amazing views
Leave options to attend to the things in life that are important to you
Paid parental leave 
International exchange-the chance to explore your career on the other side of the globe 
Learning, development and career progression 
Community engagement (giving back) 
Recognition and your chance to shine

If this sounds like you, apply today!