Responsibilities

• Listen, understand and clarify customer requirements and brand restrictions!
• Deliver professional quotations and solutions.
• Ensure information is, timely, accurate, reliable and competitive.
• Provide alternatives when the customers’ wants are not readily available.
• Treats others the way they want to be treated
• Follow up on significant daily quotations.
• Meet daily, weekly, monthly sales goals.
• Develop, study and possess superior product knowledge - be passionate!
• Expedite buyouts and proactively keep customers informed on lead time items.
• Proficiently utilize our computer system and be responsive to customer's needs.
• Deliver excellent customer service by expediting orders, resolving complaints, issuing RMA's and other informational requests pleasantly and expediently.
• Telemarketing new and existing customers.
• Advertise incoming new items
• Promote selling new items in inventory
• Have scheduled outside sales lunches to insure close relationships with key customers.
• Commits to assist team members in achieving team goals

Key Performance Criteria

• Meet individual sales goals.
• Adherence to company policy and procedures with a professional demeanor.
• Meet and exceed both internal and external customers’ expectations.
• Knowledge of IV's competitive advantages and enthusiasm for helping customers.
• Great attitude and passion to work with people and help them succeed

Personal Specification:

• Excellent Telephone manner.
• A strong team player with a competitive nature
• Works well under pressure with the ability to face difficult challenges.
• An amiable worker that is tolerant of diverse personalities
• Committed to continual product knowledge training and personal growth
• Punctual, timely and willing to work overtime as necessary.

Qualifications, Essential Knowledge & Experience

• Associates Degree Minimum Preferred
• 4 years of experience in industrial PVF sales (Not needed but a plus)
• Knowledge of all product offerings and appropriate application.
• Proficiency with MS Office applications – Word, Excel, Outlook and Internet
• Excellent interpersonal communication and organizational skills
• Able to manage own time without direct daily supervision.