At Trisura, we expect more because we believe it can be done better.

We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada’s Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results of their commitment reflected in the company’s success.

We are currently seeking a qualified individual for the following opportunity in our Toronto office:

MANAGER, HOME WARRANTY CLAIMS 

CALGARY OR VANCOUVER

The Manager, Home Warranty Claims, reporting directly to the Vice President, Surety Claims, will be responsible for oversight and management of Home Warranty claims operations, litigation, complaints, and claims-related operational support of the Home Warranty program 

Responsibilities include:

• Leading claims system enhancements and operational changes in support of the Home Warranty program.
• Overseeing claims handling to ensure consistency, quality, and sound decision‑making.
• Acting as the primary internal liaison for insured complaints and Ombudsman matters.
• Managing litigation files, including instructing external counsel and participating in mediations, pre‑trials, and settlement discussions.
• Collaborating with underwriting and actuaries on claims reporting.
• Keeping underwriting and senior leadership informed of material claims developments. 

As an integral member of the team, you will bring:

• Ability to thrive in a challenging, fast-paced environment.
• Excellent written and verbal communication skills
• Strong critical thinking and analytical capabilities.
• Forward thinking and collaborative approach to problem solving.
• Self-directed work style with the ability to operate in a nimble entrepreneurial environment.
• Ability to learn quickly.

Qualifications

• Experience in claims management, litigation oversight, and home warranty operations.
• Demonstrated experience overseeing the management of claims and litigation matters.
• Strong analytical, organizational, and communication skills.
• Experience working with claims data, reporting, and performance metrics.
• Minimum of 7 years of experience in home warranty claims

Work Arrangement: 

• This role operates on a hybrid work model. Flexibility for a fully remote arrangement may be considered for an exceptional candidate with the right experience and qualifications.

Salary:

• The expected salary in this position is within the range of $110,000 - $165,000

This salary range reflects the expected base compensation for the role across Canada. Actual compensation will be determined based on factors such as experience, qualifications, and scope of responsibilities. Trisura provides this range in good faith in accordance with applicable legislation.

This posting does not correspond to an existing vacancy but is part of our proactive recruitment efforts.  

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