The IT Business Enablement Manager serves as the critical liaison between business stakeholders and technology teams. This role is responsible for eliciting, analyzing, and translating business needs into clear, actionable technical requirements that enable successful delivery of technology solutions. The TBA ensures solutions align with business goals, optimize processes, and deliver measurable value.
Key Responsibilities:
Business & Stakeholder Engagement
- Partner with business leaders, product owners, and end users to understand business objectives, pain points, and desired outcomes
- Facilitate stakeholder interviews, workshops, and working sessions
- Act as a trusted advisor by recommending technology-enabled solutions that improve efficiency and effectiveness
Requirements & Analysis
- Elicit, document, and manage business and functional requirements (e.g., BRDs, FRDs, user stories, acceptance criteria)
- Translate business requirements into technical requirements in collaboration with architects and engineering teams
- Perform gap analyses, impact analyses, and process mapping (current state vs. future state)
- Support prioritization and scope definition to balance business value, cost, and timelines
Delivery Support
- Work closely with project managers, product owners, enterprise applications teams, and QA teams throughout the SDLC or Agile lifecycle
- Support solution design reviews to ensure alignment with documented requirements
- Assist with test planning, UAT coordination, defect triage, and validation of delivered functionality
- Ensure traceability between requirements, design, testing, and deployed solutions
Process & Continuous Improvement
- Identify opportunities for process optimization, automation, and technology modernization
- Contribute to standards, templates, and best practices for business analysis and documentation
- Support change management and user adoption through training materials and communication
Required Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience)
- 5+ years of experience as a Business Analyst, Technology Business Analyst, Business Relationship Manager or similar role
- Strong experience working with:
- Requirements elicitation and documentation
- Agile and/or Waterfall delivery methodologies
- Cross-functional technology teams
- Excellent written and verbal communication skills
- Proven ability to translate complex business needs into clear technical solutions
Preferred Qualifications
- Experience in enterprise applications, cloud platforms, data/analytics, or system integrations
- Familiarity with tools such as Jira, Confluence, Azure DevOps, SQL, Visio, Lucidchart, or similar
- Knowledge of API-based integrations, data flows, and system architectures
- Experience supporting large-scale digital transformation initiatives
- Experience working in a Manufacturing, Distribution or HVAC environment a plus.
Key Competencies
- Analytical and structured problem-solving
- Stakeholder management and influencing skills
- Attention to detail with a big-picture mindset
- Ability to work independently in a fast-paced environment
- Strong organizational and prioritization skills
Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $105k - $138k annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.
Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.
Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.
Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!
Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.