Additional Position Details: FTE: 0.000001 | On Call | Variable Hours/Variable Days

Salary Range: $19.27 - $26.50

Shift Differentials:

• $1.05 extra for working weekends

Position Summary

The Lab Service Representative acts as liaison between the lab and other departments, as well as other offices and clients. This role requires managing large amounts of inbound and outbound calls in a timely and professional manner to identify customers’ needs, clarify information, research issues, and provide answers or solutions. The Lab Service Rep also assumes front desk responsibilities that include greeting all patients with a smile; accurately identifying the patient in Epic (the electronic medical record) to add them to the schedule; answering questions and addressing complaints of patients and doctor’s offices; and ensuring the patient has a viable order and meets requirements for testing (fasting, non-fasting, etc).

Additional responsibilities include reviewing and accurately transcribing incoming faxes and phoned in orders for lab testing; keeping accurate and comprehensive phone logs of all incoming and outgoing calls; resolving, communicating and tracking patient/specimen problems generated by lab staff and problems received from doctors, offices and patients; working on work queues, reports and other assigned duties in a timely, accurate manner as directed by management; completing lab orders for accuracy and correcting any errors found immediately; ensuring that Lab Orders/Requisitions, ABN/Waivers and additional paperwork are scanned in the appropriate manner; and performing add-ons for missed test and additional orders as directed by management.

Qualifications

Education

• High School Diploma, GED or equivalent experience demonstrating the ability to effectively communicate as required for the position is required 
• Associate’s degree in healthcare, business, laboratory, medical sciences or related field, preferred

Experience

• Minimum 1 year of experience in an administrative and/or customer support role required
• Knowledge of Microsoft Office and proficient with basic computer functions required
• Prior lab or healthcare experience is strongly desired 

Skills & Abilities

• Strong phone and verbal communication skills along with active listening
• Ability to multi-task, set priorities and manage time effectively
• Self-disciplined and able to work with minimal supervision
• Collaborative and team-oriented behavior with strong written and verbal communication skills

Total Rewards

We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:

• Competitive Pay: Hourly and salaried positions earn market-based compensation. 
• Health & Wellness: Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.
• Retirement Savings: Employer-sponsored retirement plan with company contribution and match.
• Paid Time Off: Generous ETO for part-time and above employees.
• Professional Development: Continue to enhance your education through our tuition reimbursement and tuition repayment program
• Additional Benefits: Life insurance, disability coverage, and employee assistance programs.

At Asante, we are guided by our values:

Excellence - Respect - Honesty - Service - Teamwork

Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.