General Summary:

This position is responsible for leading, coaching, motivating and training a sales team to achieve monthly and annual sales goals. Customer interaction and communication is also critical to ensure the right solution for our customers.

Essential Job Functions:

1. Lead, motivate and coach a sales team and sales managers to successfully reach monthly sales goals.
2. Enforce quota expectations.
3. Provide weekly/monthly forecasts.
4. Measure KPI's for team and individual performance.
5. Provide feedback and 1:1 coaching for continuous sales improvement and success.
6. Monitor performance of team members via side-by-side observation, call monitoring, call statistics and other tools available to improve effectiveness of sales calls and organization skills.
7. Enhance team competence by training, mentoring and guiding on product and procedural questions.
8. Participate in client communications as needed.
9. Assist team members in identifying customers to grow and expand revenue opportunities.
10. Create, track and deliver on divisional MBO's related to customer growth, expansion and retention.
11. Be a change champion.
12. Collaborate with other sales managers, upper management and other key stakeholders.
13. Support company and departmental decisions in alignment with Company strategy and goals.
14. Ensure team members provide best customer experience in all aspects of sales, service, quality, accuracy and professionalism.
15. Address performance issues as necessary.
16. Provide input and recommendations for systems, technologies, and processes that improve operational and sales efficiency.
17. Exhibit positivity, flexibility, creativity and a willingness to take on new responsibilities as requested or required.
18. Demonstrate company core values.

* Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The function is considered essential if the reason the position exists is to perform that function.

Supportive Job Functions: