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Posted 2w ago

ADC Team Leader (44440)

@ Goodwill Gulf Coast
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Gulf Breeze, Florida, United States
$16/hrOnsiteFull Time
Responsibilities:Oversee operations, Train attendants, Audit donation centers
Requirements Summary:Lead daily operations at the Attended Donation Center; supervise attendants; ensure safety, customer service, and accurate donations processing.
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Job Description

GOODWILL GULF COAST



Job Description



 



TITLE: ADC Team Leader DATE WRITTEN: 07/2020



 



DEPARTMENT: Donated Goods SUPERVISED BY: Warehouse Manager



 



SUPERVISES: Donation Center Attendants STATUS: Hourly, Full-time



Mission Contribution:



Providing donors world class customer service and efficiently processing donations to be sent to our stores.



 



Function:



To oversee the day-to-day operations of the Attended Donation Centers.



 



Essential Functions: (must be able to perform these functions, with or without a reasonable accommodation).



 




  1. Ensure each ADC is clean, neat, organized, and safe.

  2. Train new Donation Attendants at the ADC they are assigned to.

  3. Audit ADCs to ensure commitment to Riverflow.

  4. Ensure Donation Attendants are providing world class customer service.

  5. Fill in as needed when an ADC is not covered.

  6. Ensure donations are processed in 24 hours.

  7. Ensure that no salvage, recycling or hazardous materials are disposed of improperly.

  8. Responsible for ordering and maintaining supplies.

  9. Observes safety procedures and personnel policies.

  10. Regular attendance is required as outlined in Goodwills attendance policy.

  11. Other duties as assigned.




 



 



Skills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job).




  1. Must be able to interact cordially and productively with a variety of people.

  2. Must be able to market Goodwill and explain the mission to the general public.

  3. Must be able to take initiative and work well with little supervision.

  4. Must be able to read, write and communicate clearly in English.

  5. Must establish and maintain an effective working relationship with supervisor and co-workers.

  6. Must be able to work a flexible schedule including nights and weekends.

  7. Ability to function in a hectic work environment with occasional periods of high stress.

  8. Must have a valid drivers license for at least 3 years, liability automobile insurance and be insurable through the agencys insurance carrier.

  9. Must be at least 21 years of age.

  10. Must pass a drug screen, including random drug testing as required by the Drug Free Workplace policy.



 



 



Experience and Education Requirements:




  • High School Diploma or GED required.




  • Strong leadership, interpersonal, verbal and written communication skills.

  • Prior experience working in a warehouse environment preferred.



 



 



 



 



Physical Requirements:




  • Must be able to lift and carry objects weighing up to 50 lbs. frequently, 75lbs. regularly and 100+ lbs. with assistance, occasionally.

  • Ability to engage in frequent bending, stretching and stooping.

  • Ability to engage in prolonged standing, walking and twisting.

  • Ability to push equipment on wheels weighing 50 lbs. to 150 lbs.

  • Ability to use fingers, hands and wrists, repetitively.



 



Working Conditions:



Considerable physical exertion. Exposure to soiled and damaged donated goods materials. Exposure to a variety of weather conditions (extreme heat, cold, rain, etc.).



 



Critical Performance Factors:




  1. Customer Service

  2. Safety/Accident Prevention

  3. Image

  4. Speed and quality of work