Desired Outcomes:Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRMIdentify, analyse, and resolve errors related to released orders promptly, collaborating with internal teams to implement corrective actions and prevent recurrence.Monitor and manage any billing of services, or credit blocks that may affect order processing, working with relevant departments, to resolve issues that could delay fulfillment.Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfactionInvestigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptlyAddressing customer inquiries and requests promptly to provide excellent service and maintain clear communicationProvide order and contracts confirmations to customersReceive and carry out directions as provided by team leaderAlways demonstrate accuracy and speed of workReview documentation and work according to procedures laid outSchedule work to be completed within set timeframesCommunicate with teams/peers and team leaders to optimize work completionEnsure company guidelines and policies are always metAchieve Key Performance Indicators (KPI’s) and meet Development PlansSupport service and customer priority strategiesSupport cost reduction and/ or process improvement initiatives