HiringCafe
Posted 7mo ago

Luxury Timepiece Manager in Waiting - SouthPark Mall

@ REEDS Jewelers
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Charlotte, North Carolina, United States
OnsiteFull Time
Responsibilities:Drive sales, Lead team, Oversee operations
Requirements Summary:3+ years leadership in luxury or jewelry retail; proven sales goals; strong leadership; proficient with POS, MS Office, and digital commerce; flexible schedule; high school diploma; able to stand and lift up to 30 lbs; lawful to work in the U.S.
Technical Tools Mentioned:POS systems, Microsoft Office, digital commerce tools
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Job Description

At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we’ve built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We are constantly evolving, embracing new technology, and premium brands to lead in the world of luxury retail. Here, you’ll find more than a job, you’ll find a career with purpose, growth, and lasting impact.

As we continue to grow, we remain true to our roots while embracing forward-thinking practices and premium partnerships, including our boutiques with OMEGA and TAG Heuer at SouthPark Mall. These boutiques are exclusively operated by REEDS Jewelers under the OMEGA and TAG Heuer brands, offering an opportunity to help lead stores dedicated to a legacy of cutting-edge design, performance, and innovation in luxury timepieces. We’re looking for an energetic and driven Manager in Waiting to join our exceptional team, deliver an unforgettable client experience, and uphold the excellence of these luxury brands. 

Charlotte is a major financial and business center with a thriving luxury retail market. SouthPark Mall is a key shopping destination, consistently attracting customers who value outstanding service and well-known brands. The dedicated TAG Heuer and Omega Boutiques at SouthPark offer specialized luxury experiences for timepiece collectors and enthusiasts. Charlotte’s fast-growing economy, vibrant neighborhoods, and strong professional community make it an excellent city for luxury retail careers and long-term growth. 

The Role: Manager in Waiting

A Manager in Waiting assists the store manager in all aspects of the store's operations while motivating sales associates to be capable, confident, and successful. The ideal candidate is responsible, accountable, and driven to grow into a management role, strengthening their leadership skills along the way. This position is designed for someone eager to develop professionally, learn the business, and prepare for future leadership opportunities within REEDS.

The best candidates can hold themselves and others accountable for the overall vision, direction, growth, profitability, and success of the retail store. We provide the tools, training, and mentorship you need to expand your knowledge- whether it’s learning about the world-class designers we proudly represent or mastering top-selling skills that set you up for long-term success.

A Manager in Waiting at REEDS Jewelers is a full-time, salaried exempt position with commission opportunities, performance bonuses, and a full benefits package.

What You’ll Do

Sales & Business Leadership

  • Drive store performance, exceeding sales goals and KPIs
  • Leverage sales analytics to drive strategy and opportunity
  • Lead by example as a selling manager and brand ambassador
  • Oversee visual presentation, product mix, and promotional execution

 

Client Experience

  • Deliver a seamless, personalized luxury experience to every customer
  • Inspire the team to build long-term client relationships through effective clienteling
  • Drive special events and creative engagement with clients
  • Lead from the floor during peak moments and events
  • Actively seek and respond to client feedback

 

Team Development

  • Support the store manager to recruit, train, and retain top-tier talent
  • Create a culture of accountability, performance, and celebration
  • Facilitate continuous learning

 

Operations & Store Standards

  • Support manager's delivery flawless execution of daily operations
  • Support inventory, security, and loss prevention
  • Oversee compliance, safety, and store policy adherence
  • Support back-of-house organization and optimize operational efficiency

 

Our Values

We lead through REEDS’ core principles:

  • Integrity – Do what’s right, always
  • Performance Excellence – Drive results and growth
  • Stewardship – Build trust at every turn
  • Professionalism – Lead with confidence and consistency
  • Entrepreneurial Spirit – Think boldly, act decisively
  • Team Orientation – Support, uplift, and collaborate
  • Passion – Love what you do and share it with others