ESSENTIAL DUTIES AND RESPONSIBILITIES

The Intake Specialist is the first point of contact responsible for welcoming clients into the RiseBoro Homebase Homelessness Prevention Program in NYC. The program is a community-based initiative that assists households that are at risk of shelter entry to resolve their housing crisis and lay the groundwork for self-sufficiency. The Intake Specialist will be representing RiseBoro in the community and interacting with prospective clients, service providers, funding agencies, and community stakeholders. Specific duties and responsibilities include:

• Coordinate the intake process, review eligibility documentation, schedule appointments, make referrals, and provide all individuals with information on community resources


• Screen and assess individuals for program eligibility and determine the appropriate next steps for all individuals seeking assistance


• Review eligibility documentation to ensure compliance with contractual guidelines


• Coordinate with the supervisor in scheduling new client intake


• Ensure all client resources are up-to-date and available in reception area


• Perform periodic outreach activities to publicize the program offerings and communicate the availability of services


• Receive and sort mail deliveries


• Ensure the reception area is organized, safe, and presentable


• Ensure accuracy when performing administrative tasks i.e., data entry, filing, copying, and faxing


• Maintain daily logs of client and staff signatures; ensure all sign daily 


• Assist in preparing letters and documents for community-based outreach activities


• Other duties as assigned

COMPETENCIES

• Bilingual English/Spanish speaker preferred


• Knowledge of the NYC public benefits system, HRA, and DHS preferred


• Ability to demonstrate a high level of professionalism and strong presentation skills


• Proficient in scheduling software i.e., Appointments Plus


• Experience working in non-profit organizations preferred


• Excellent customer service skills and interpersonal skills


• Excellent oral and written communication skills


• Excellent organizational skills with attention to detail


• Ability to effectively multi-task, follow up processes, and produce quality work on time


• Ability to work independently and collaboratively as a team


• A self-starter with a positive enthusiastic attitude


• Ability to work with a diverse population, and contribute to building a positive team spirit


• Ability to be flexible and adaptable


• Commitment to RiseBoro’s mission, vision, and values 


• Experience in Microsoft Office Suite and client databases preferred


• Ability to exercise good judgment and maintain confidentiality, particularly with client information


• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities


• Commitment to supporting communities that have experienced systemic oppression and bias (i.e., people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

EDUCATION AND EXPERIENCE

High School Diploma or High School Equivalent (HSE/GED) required