Clinical Case Managers are licensed behavioral health clinicians who ensure that every participant in Salma Health’s Intensive Outpatient Programs receives seamless, person-centered care. Working closely with IOP Coordinators, therapists, and psychiatrists, they own the patient-engagement and continuity-of-care functions that underpin compliance, retention, and clinical outcomes.
Key Responsibilities:
Patient Engagement & Orientation: Conduct IOP orientations for new patients, introducing program structure, expectations, and resources. Use motivational interviewing and psychoeducation to enhance retention, reduce early drop-out, and sustain engagement.
Care Coordination & Discharge Planning: Lead discharge planning beginning at admission, ensuring linkage to outpatient providers, community resources, and payor-approved step-down services. Conduct collateral sessions with patients to support transition and continuity.
Indirect Patient Contact (IPC) & Compliance: Document collateral contacts, discharge coordination, and case management activities in compliance with CMS and commercial payor standards. Ensure IPC is properly captured for utilization review and reimbursement audits.
Group & Clinical Support: Co-facilitate psychoeducation or skills-based groups (e.g., DBT skills, relapse prevention). Provide clinical coverage for group sessions or therapeutic check-ins during staff absences, within scope of licensure.
Interdisciplinary Collaboration: Participate in weekly case conferences, contributing psychosocial and systems-level insights to treatment planning. Serve as liaison between therapists, psychiatrists, coordinators, and centralized navigation to ensure seamless care.
Outcomes & Quality: Track engagement, discharge, and readmission metrics; report trends to the Clinic IOP Director for quality-improvement initiatives. Implement corrective actions to improve retention, discharge quality, and community integration.
Safety & Crisis Support: Assist in updating safety plans and activating crisis escalation pathways as needed. Provide documentation that meets licensure, accreditation, and payor requirements.
Required Qualifications:
3-5 years of experience working as a Clinical Case Manager as a Licensed practitioner
Current clinical licensure in the state of California.
Must physically reside in the state of California.
Strong working knowledge of evidence-based treatments for mood, anxiety, and trauma.
Proficiency with telehealth platforms and remote clinical work.
Excellent interpersonal, communication, and documentation skills.
In-tact Licensed Marriage and Family Therapist (MFT) or Licensed Clinical Social Worker (LCSW).
Preferred Qualifications:
Familiarity with acute psychiatric presentations and safety planning.
Experience providing case management services to an acute adult population
Comfortable working in milieu based clinical programs.
Previous experience working in an IOP, PHP, crisis residential and/ or in patient psychiatric hospital settings.