Position Summary:
The Collections Specialist – East Coast is responsible for managing a defined portfolio of client accounts to ensure timely payment of invoices and optimization of cash flow. This role will oversee day-to-day collections activities for assigned East Coast clients, proactively follow up on outstanding receivables, resolve billing disputes, and maintain strong client relationships while adhering to company credit and collections policies. The position plays a key role in reducing days sales outstanding (DSO), minimizing aged receivables, and supporting disciplined working capital management.
Essential Duties & Responsibilities:
- Manage a designated book of business consisting primarily of East Coast clients.
- Proactively monitor AR aging and execute timely follow-up in accordance with established collections cadence and escalation protocols.
- Conduct outbound calls and written follow-up (email, statements, demand notices as appropriate) to secure payment commitments.
- Document all collection activity accurately in the ERP system.
- Identify, track, and resolve billing disputes in partnership with Client Services, Sales, and Billing teams.
- Reconcile account discrepancies including unapplied cash, short payments, and credits.
- Ensure adherence to contractual payment terms and escalate delinquent accounts in line with policy.
- Support the preparation and distribution of account statements and aging reports.
- Recommend accounts for escalation, credit hold, or outside collections when appropriate.
- Serve as a primary AR contact for assigned clients.
- Partner cross-functionally to resolve issues impacting payment timelines.
- Maintain a professional and solutions-oriented approach while protecting company interests.
- Provide feedback to management regarding recurring billing or contractual issues affecting collections.
- Maintain accurate aging commentary and status notes on all material past-due accounts.
- Support weekly collections reporting and cash forecast inputs.
- Meet or exceed individual performance metrics tied to DSO reduction, aging buckets, and cash targets.
- Adhere to internal controls and company AR policies.
Job Qualifications:
- Associate’s or Bachelor’s degree in Accounting, Finance, Business, or related field preferred
- 2+ years of experience in collections, accounts receivable, or credit management preferred
- Experience managing a high-volume portfolio of commercial accounts
- Professional services, legal services, or project-based billing experience preferred
- Working knowledge of AR aging, cash application, and dispute resolution processes
- Experience with ERP systems (NetSuite preferred), AR software (High Radius preferred) and Microsoft Excel
- Strong verbal and written communication skills
- Highly organized with strong follow-up discipline and attention to detail
- Comfortable working in a fast-paced, metrics-driven environment
Schedule/Location:
- Hours: Monday-Friday 8:00am-5:00pm
- Remote
- Benefits Offered:
- Medical, Dental, and Vision coverage
- 401k
- Paid Time Off (PTO)
- Internet Stipend for remote workers
- And much more!
About First Legal:
We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law. First Legal is the first truly comprehensive File Thru Trial™ solutions firm. With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions - Court & Process, Depositions, Discovery, Records, Digital and Investigations. Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge. Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.