FULL TIME, PART TIME & SEASONAL OPENINGS

All employees receive a FREE POOL PASS and other on-property discounts.

Full Time employees are eligible for additional benefits including medical, dental, vision and life insurance. 

Starting at $18.00/hour

Do you have experience? Let us know! We pay more for experience!

Primary Function

Maintain the interior Lodge building, including Public areas, Guest rooms and Business Offices, in a safe, clean and attractive condition for guests and employees. 

Reporting and Accountability

The Housekeeper reports to, and is accountable to the Lodge Head Housekeeper or Housekeeping Supervisor.

Authority

The Housekeeper has the support and authority necessary to carry out the responsibilities and tasks described in this job description and other responsibilities of the Lodge housekeeping and laundry departments, assigned by the Head Housekeeper or Housekeeping Supervisor.

Physical Requirements

• Adequate physical agility to perform cleaning and laundry tasks in the Lodge, including climbing stairs and stairs;


• Ability to push, pull, carry and lift up to 50 pounds;


• Ability to bend, twist, stoop and reach;


• Ability to work a very physically demanding job during full shifts, excluding breaks.

Educational Requirements

• None

Other Requirements

• Prefer one or more years experience in housekeeping in the hospitality industry


• Ability to perform all housekeeping and laundry tasks at high quality

Work Hours and Days

The nature of hospitality housekeeping often requires working non-standard hours and days.  Housekeepers must be flexible and available to assure coverage including weekends and holidays.

 

Glenwood Hot Springs Resort is a drug free workplace.

 

 

 

18 OR OLDER

Under 18

What type of employment are you seeking

Weekends and holidays

Varying shifts

Evenings

Overtime

When can you start

Worked at Hot Springs before

Reason for leaving last job

Presently Employed

Skills or additional training

Eligible to work

Affidavit

 

 

Essential Responsibilities, Requirements and Performance Measures

Health and Safety 20%

Health and safety are essential for all GHSR’s operations. All employees must maintain a work environment and practices that assure the safety of our guests and other employees.

 

 

Responsibilities

• Glenwood Hot Springs Resort and Lodge Housekeeping safety policies and procedures are understood and followed at all times

Requirements

• Knowledge and ability to implement all specific Glenwood Hot Springs Resort and Lodge Housekeeping safety policies and guidelines

Performance Measures and Standards

• Demonstrated conformance to Glenwood Hot Springs Resort safety policies and guidelines
  
  
  
  
  • Employee has completed appropriate safety training within 30 days of hire date.
  
  
  • Employee safety manual is read and understood
  
  
  • First Aid and emergency procedures are known and understood; verbal test passed.
  
  
  
  


• Reports from guests, employees and managers
  
  
  
  • No customer complaints due to poor facility quality, or employee attitude
  
  
  
  


• General observation of Lodge housekeeper work practice
  
  
  
  •  Appropriate personal protective equipment worn at all times:
    
    
    
    • Gloves, eye protection, apron, etc.
    
    
    
    
  
  
  •  Cleaning supply items are used and stored properly; all products used should be properly labeled.
    
    
    
    •  Cleaning chemicals handled according to procedure and always used appropriately.
    
    
    
    
  
  
  • Employee is trained in and expected to follow safe hand and power equipment use procedures.
    
    
    
    • Floor machines, vacuums, carpet extractors, etc.; daily inspections, bag replacement.
    
    
    • Ladders, mops, buckets, etc.; daily inspections, replaced as needed.  Report all deficiencies to maintenance.
    
    
    
    
  
  
  
  

Guest Relations and Interactions 10%

Responsibilities

• Treat all guests with courtesy and respect, in accordance with policy and procedures.


• As the Lodge housekeeper, be a friendly, cheerful, helpful, engaging host at all times.

Requirements

• Provide exceptional guest service by executing Glenwood Hot Springs Resort G.U.E.S.T.  Service Standards, including selling and cross selling all of the products available throughout the entire property to enhance our guests’ experiences.


• Willingness to cross-train in other departments as assigned and provide help and support to other departments, including covering breaks and/or shifts if requested.


• Ability to prioritize guest satisfaction.


• Successful completion of Orientation and Guest Service Training


• Excellent personal guest relations skills.

Performance Measures and Standards

• Customer service competence:
  
  
  
  
  • Employee is expected to complete New Hire Orientation and Guest Service Training within 90 days of being hired.
  
  
  • Employee smiles and projects positive attitude, and treats guests and fellow employees with courtesy and respect.
  
  
  
  


• All Housekeeping work is conducted in a non-obtrusive manner, with minimal disturbance to guests.  Respect for DND signs, proper knock and announcement at all times.


• Guests questions and requests are handled appropriately
  
  
  
  • All Glenwood Hot Springs Resort questions are answered promptly or referred to appropriate source.
  
  
  
  

Housekeeping Operations 30%

Responsibilities

• Clean guest rooms daily when occupied

• Clean public and backroom areas daily    


• Operate Laundry facilities to provide clean linens and towels

Requirements

• Knowledge of and ability to perform cleaning tasks according to procedure


• Ability to complete scheduled and required activity in a timely way

Performance Measures and Standards

• Guest rooms are cleaned daily when occupied
  
  
  
  
  • By noon  
  
  
  • Stay-overs done early in shift.
  
  
  
  


• According to Glenwood Hot Springs Resort cleaning standards.


• Guest rooms are cleaned by 4:00 PM on day of check-out.
  
  
  
  • According to Glenwood Hot Springs Resort cleaning standards
    
    
    
    • All linen replaced
    
    
    • All items stocked
    
    
    
    
  
  
  • A minimum of 12 rooms can be cleaned in daily shift. 
    
    
    
    • 12-16 rooms may be assigned per housekeeper on a daily basis.
    
    
    
    
  
  
  
  


• Public and backroom areas are cleaned daily        
  
  
  
  • According to Glenwood Hot Springs Resort cleaning standards.
  
  
  
  


• Laundry facilities provide clean linens and towels for Lodge
  
  
  
  • All linen is washed daily.
  
  
  
  


• Other duties as assigned.

Laundry and supply rooms Cleanliness 5%

Responsibilities

• Keep areas neat and clean at all times

Requirements

• Ability to notice and correct areas not clean and neat without supervisor intervention

Performance measures and standards

• All laundry and housekeeping areas, are clean and neat 
  
  
  
  
  • No tripping hazards
  
  
  • No open trash
  
  
  • Equipment and supplies stored and labeled properly.
  
  
  • Areas are to be kept neat, orderly and inspected daily; problems reported and corrected.
  
  
  
  


• Lodge Manager or Head Housekeeper observation
  
  
  
  • No deviations from cleanliness policy.
  
  
  
  

Company Policies and Guidelines 5%

Responsibilities

• Understand and comply with Glenwood Hot Springs Resort policies and guidelines

Requirements

• Knowledge and understanding of company policies and guidelines

Performance Measures and Standards

• Employees demonstrates clear understanding of and adherence to company policies
  
  
  
  
  • No infractions
  
  
  
  


• Dress code is followed at all times
  
  
  
  • Proper uniform is worn when on duty
  
  
  
  

• Demonstrates behaviors consistent with Company Code of Conduct.

Leadership 5%

All department employees have an opportunity to exhibit leadership by going beyond their basic job function in a way that contributes to enhancing the department’s performance and atmosphere.

• Takes an interest in the department and the company beyond their own particular job


• Facilitates relationships within the department and with other departments


• Teaches and mentors others in skill areas


• Requires very minimal supervision


• Takes the initiative to fix problems within their skill area, not just report the problems


• Enhances the motivation of others


• Promotes teamwork in addition to individual excellence


• Contributes original ideas about how things can be done better:

• New things the department can do to enhance its contribution to the company


• More efficient and cost effective ways of performing maintenance tasks


• More effective ways to manage assets and conduct preventative maintenance


• Ways to improve responsiveness and service to other departments

• Discourages gossip and rumor and emphasizes mutual respect and support


• Able to “stand in” for the Supervisor in their absence

Laundry operations 25%

Responsibilities

• Maintain the flow of clean linen for the Lodge, Pool and Club facilities


• Care of laundry equipment, supplies, and facilities


• Clean and secure lost items

Requirements

• Understanding of and ability to perform all laundry procedures

Performance Measures and Standards

• Adequate supplies of stain-free linen are always available
  
  
  
  
  • All Laundry is washed daily. 
  
  
  • All washed linen is professionally folded and stored.
  
  
  • Stained or damaged linens are taken out of service and replaced, no exceptions.
  
  
  
  


• All laundry equipment is inspected and cleaned daily
  
  
  
  • Lint screens and chemical systems are maintained according to procedure on a daily basis.
  
  
  • Equipment problems are documented and reported properly and in a timely manner (within 24 hrs.)
  
  
  • Maintenance or Lodge Manager are notified of problems in a timely manner (within 24 hrs.) 
  
  
  
  


• All chemicals are handled according to safety guidelines procedures
  
  
  
  • All safety equipment is kept close at hand and used when handling chemicals. Face shield, gloves, apron are to be used at all times.
  
  
  • Material Safety Data Sheets are kept up to date.
  
  
  
  


• Linen and chemical inventory is maintained appropriately
  
  
  
  • Inventory checked and documented at least weekly.
  
  
  • Adequate supplies are maintained for daily operations.
  
  
  • Orders are placed with Manager for approval.
  
  
  
  


• I acknowledge receipt of job description: