Are you a friendly and service-oriented professional with excellent communication skills? Do you excel at multitasking and problem solving? 

We’d like to welcome a Call Center Representative (Member Contact Center Representative I) responsible for servicing our members’ needs by providing friendly, prompt, and efficient service to our Member-owners over the phone or online.

 REQUIREMENTS & RESPONSIBILITES

• Provide support and information to the Credit Union’s current and potential members.
• Responsible for managing large amounts of inbound and outbound calls with a smile in your voice. 
• Accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service.
• Maintain a friendly and positive composure in all levels of communications.
• Respond to callers regarding all Credit Union products and services inquiries over the phone.
• With direction from leadership, use sound judgement while balancing Membership loyalty with a dedicated focus on protecting Credit Union assets.

Note: LBS Financial is normally open for business Monday – Saturday.  Your individual department needs may vary and you will be provided a specific work schedule based on business needs. In order to accommodate the needs of our Membership, it may be necessary to adjust individual work schedules to meet the needs of the department and our Membership.

QUALIFICATIONS 

Education: High School diploma or equivalent required
Experience: 6 months to one year of customer service, retail, or call center experience preferred.
Preferred: Financial service experience

Technical: 

• Basic proficiency with Microsoft Office (Word and Outlook)
• Ability to learn and navigate multiple systems and applications simultaneously
• Comfortable with phone communication systems and standard office equipment
• Ability to learn simple and complex policies and procedures

Behavioral:

• Maintains a positive and professional demeanor under pressure
• Pleasant personality and tone of voice
• Excellent telephone manners and technique

BENEFITS & TOTAL REWARDS

• Critical Illness, Accident Insurance, and Hospital Indemnity
• Healthiest You Teladoc Services
• Employee Assistance Program
• PTO and Sick Time
• 401(k) and Roth(k) Retirement Plans
• Opportunity to qualify for fully funded Pension Plan
• Educational Reimbursement
• Paid Volunteer hours
• Loan discounts and free branch services
• Discount entertainment, movie tickets, travel, car rentals, and much more. 

PAY RANGE

In accordance with California’s Pay Transparency Act, the expected salary range for this position is between: 

$20.00 - $22.00

Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.

External Candidates: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:

• Employment Verifications - Employment Dates & Job Titles
• Credit Report
• Criminal Records Search
• Social Security Search
• Governmental Registries Search 

Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.

Internal Candidates: As an Employer of Choice, LBS Financial strives to support our employees’ career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.

For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. Equal Opportunity Employer.