This position is onsite in a call center environment.
Class Starting July 6th, 2026.
Do you enjoy helping others navigate new technology? As a Call Center Service Activation Representative at Spectrum, you’ll guide customers through activating Xumo streaming devices and services, ensuring a smooth and rewarding experience. By providing expert support and proactive outreach, you’ll empower customers and play a key role in advancing Spectrum’s digital engagement. Your contributions will help drive our success and make a lasting difference for our customers.
How You’ll Make an Impact
- Contact customers through outbound and inbound calls to activate Spectrum services
- Guide customers through the activation process, troubleshooting issues with various tools and applications
- Apply your expertise to ensure successful equipment activations and internet setup
- Stay up to date on Spectrum offerings and manage customer escalations effectively
- Meet performance targets and collaborate by sharing best practices with your team
- Resolve customer complaints while managing multiple calls efficiently
What You’ll Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent
Experience
- 2+ years in customer service
Skills
- Strong Bilingual (English/Spanish) communication skills
- Ability to prioritize, organize and multitask
- Sales skills including analysis, objection handling, pitching and closing
- Customer complaint resolution and call management
Preferred Qualifications
Skills
- Ability to maintain confidentiality and solve problems under pressure
- Knowledge of cable or telephony industry and services
- Familiarity with residential product details