We are looking for an experienced Oracle Fusion Service Delivery Manager with strong techno-functional expertise to lead the delivery, support, and continuous improvement of Oracle Fusion applications. The ideal candidate will have a balanced background in both functional processes and technical capabilities, ensuring high-quality service delivery and stakeholder satisfaction.

Key Responsibilities:

Lead end-to-end service delivery for Oracle Fusion applications, ensuring SLA adherence and service excellence
Act as the primary point of contact for business stakeholders, managing expectations and communication
Oversee application support, incident management, problem resolution, and change management processes
Provide techno-functional expertise across Oracle Fusion modules (e.g., Finance, SCM, HCM)
Collaborate with business teams to understand requirements and translate them into functional and technical solutions
Drive continuous improvement initiatives, system enhancements, and optimization efforts
Ensure compliance with governance, security, and audit requirements
Coordinate with Oracle and clients for issue resolution and upgrades

Required Skills & Qualifications:

8+ years of IT experience with at least 5+ years in Oracle Fusion applications
Strong functional knowledge in one or more Oracle Fusion modules (Finance, SCM, HCM, etc.)
Hands-on technical understanding
Proven experience in service delivery management and ITIL processes
Excellent stakeholder management and communication skills
Experience managing cross-functional and distributed teams
Strong problem-solving and decision-making abilities

Preferred Qualifications:

Oracle Fusion certifications
ITIL certification
Exposure to Kanban/ Agile/ SDLC practices

Key Competencies:

Leadership and team management
Customer-focused mindset
Analytical thinking
Ability to handle high-pressure environments
Strong organizational and multitasking skills