JOB SUMMARY

The Program Manager provides leadership and administrative oversight for the Pregnant Women with Dependent Children (PWDC) program. This role ensures program compliance with Illinois Department of Human Services (DHS) regulations, supervises program staff, manages service delivery, and oversees quality improvement efforts. The Program Manager works collaboratively with internal departments and external partners to ensure pregnant women and families receive comprehensive care and support.

JOB DUTIES

• Provide leadership, supervision, and operational oversight of program staff.
• Monitor program performance and ensure compliance with DHS regulations and grant requirements.
• Develop and manage program workflows, policies, and procedures.
• Oversee quality improvement initiatives and ensure service delivery meets clinical and program standards.
• Coordinate services with internal and external partners including healthcare providers and community agencies.
• Monitor documentation, reporting, and program outcomes.
• Support staff training and professional development.
• Serve as the primary liaison between program staff and executive leadership.

QUALIFICATIONS

• Master’s degree in Social Work, Counseling, Public Health, or related field.
• Minimum 3–5 years of program management or supervisory experience in behavioral health or social services.
• Knowledge of Illinois DHS regulations and behavioral health services.

PREFERRED QUALIFICATIONS

• Clinical licensure (LCSW, LCPC, or equivalent).
• Experience managing grant-funded programs.

SMART GOALS

• Ensure program compliance by conducting quarterly audits of 100% of program documentation and service delivery, maintaining 95% or higher compliance with DHS grant requirements within the fiscal year.
• Improve program outcomes by implementing at least two quality improvement initiatives annually that increase participant engagement or service completion by 15% within 12 months.
• Provide leadership and staff development by conducting monthly supervision meetings with all program staff and ensuring 100% completion of required staff trainings annually.

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods while completing reports and documentation
• Ability to travel locally for meetings and community partnerships
• Ability to lift up to 15 pounds occasionally
• Ability to operate computers and electronic health record systems

BENEFITS & COMPENSATION

Salary: $75,000

Medical, Dental, and Vision Insurance

• 403(b) Retirement Plan with Employer Contributions
• Paid Time Off (PTO) & Paid Holidays
• Life Insurance & Disability Coverage
• Tuition Reimbursement & Professional Development Opportunities
• Wellness Programs & Employee Assistance Programs (EAP) 

Occupational Risk for Exposure to TB:

There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary.

Equal Employment Opportunity (EEO) Statement

Friend Health – HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.

Join Our Team!

Friend Health – HRDI is seeking a dedicated Program Manager to lead the Pregnant Women with Dependent Children (PWDC) program. This program provides comprehensive treatment, recovery support, and family-centered services to pregnant and parenting women experiencing substance use disorders.

As the Program Manager, you will lead a multidisciplinary team committed to improving maternal health outcomes, strengthening families, and supporting long-term recovery. If you are passionate about behavioral health, program leadership, and community impact, we encourage you to apply.