The Employee Support Coordinator provides reliable and efficient housing and transportation support for Gunstock�s international Work and Travel (WAT) employees. This position oversees the general orderliness and safety of Gunstock�s employee housing and operates a company-owned van for employee transportation to/from the worksite and scheduled errands.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Greet new WAT staff upon arrival to the US and provide transportation in company-owned shuttle to employee housing.
• Conduct orientation of staff housing for new arrivals in a welcoming and friendly manner; check individuals into and out of housing and issues keys, linens, and Resident Agreements.
• Organize and provide transportation to and from worksite on daily basis, as well as weekly trips to nearby shopping and places of interest; coordinate weekly schedules for WAT shuttle drivers and assist with training as needed.
• Assist the HR team with the completion of social security applications and other onboarding paperwork as needed.
• Assist with regular housing inspections to ensure a clean and safe living environment in shared areas such as kitchens and bathrooms, and report maintenance or repair issues to Human Resources.
• Ensure residents are aware of emergency procedures and handle emergency phone calls as necessary.

QUALIFICATIONS

• High school diploma or equivalent, plus 1-3 years of Human Resources or customer service experience in hotel or hospitality environments; must be 18 years of age or older
• Demonstrated ability to communicate with a high level of professionalism and superior attention to detail
• Valid drivers� license
• Ability to pass pre-hire criminal background; plus provide three professional references

PHYSICAL REQUIREMENTS

Must be able to operate 15-passenger van (non-CDL) and position self to perform general cleaning of vehicles as needed; regularly required to ascend/descend stairs to access all areas of the employee housing units. Required to move cleaning equipment, tools, and materials weighing up to 25 lbs. regularly; constantly required to visually inspect, detect, and assess work areas, equipment, tools, machinery, and vehicles.

SCHEDULE & COMPENSATION

Approximately 30-35 hours per week during operating season (schedule will vary). Must be available to operate company-owned shuttle to drive employees to/from worksite (1/2 mile from resort) between 6AM � 3PM during operating season. Base compensation is $21/hour.

Perks for Year 1 Winter Employees:

• Complimentary Gunstock season pass for yourself OR one friend/family member.
• Discounted and/or complimentary lift tickets for most ski resorts throughout NH, ME & VT.
• Complimentary group ski/snowboard lessons & equipment rentals at Gunstock.
• Complimentary access to the Tubing Park, Nordic and Snowshoe trails.
• 40% discount on food at all resort venues (excluding alcohol).
• 25% discount at Gunstock Ski & Sport retail shop.