Summary

Our fast, client-focused, dynamic environment wants your consulting management skills and desire to make a difference. Use Avanade’s tech, innovation and leadership to make a genuine human impact. Enjoy seeing an impact on clients, too, as you solve interesting challenges in a way that’s flexible to your approach to work—and life. Chart your own career path with us.

As a Customer Engineer, you will collaborate directly with customer teams to provide expert advisory services across a range of technologies. By leveraging structured intellectual property (MIP) engagements, you will establish trusted advisor relationships and guide customers towards achieving a healthy and secure state. Together we do what matters.

Key responsibilities

• Design, implement, and manage Microsoft Entra ID solutions to support secure identity and access management across cloud and hybrid environments.
• Define and enforce Role-Based Access Control (RBAC) to ensure least-privilege access and compliance with organizational security policies.
• Manage Entra ID identities, including:
  • User accounts
  • Service principals
  • Group management (security and Microsoft 365 groups)
• Configure and administer Entra ID Enterprise Applications, including app registrations, permissions, consent, and lifecycle management.
• Design, implement, and troubleshoot authentication models, including:
  • Cloud authentication (Password Hash Sync / Pass-Through Authentication)
  • Federated authentication
  • Modern authentication protocols such as OAuth, SAML, OpenID Connect (OIDC), and Kerberos
  • Passwordless authentication using FIDO2 and Passkeys
• Implement and manage device identity and access scenarios, including Hybrid Azure AD Join and Azure AD Join (AADJ).
• Plan, deploy, and operate account synchronization solutions, including:
  • Microsoft Entra ID Connect
  • Entra Cloud Sync
• Configure and maintain Entra ID P1 and P2 security features, including:
  • Conditional Access policies
  • Multi-Factor Authentication (MFA)
  • Risk‑based access controls
  • Security reporting and operational troubleshooting
• Implement and support Self-Service Password Reset (SSPR) and Entra Password Protection, including:
  • Password policy configuration
  • Integration with on‑premises Active Directory
• Deliver Entra ID Governance capabilities, including:
  • Privileged Identity Management (PIM)
  • Periodic and self-service access reviews
  • Identity-related compliance and audit support
• Monitor, investigate, and remediate identity risks using Entra ID Protection.
• Leverage Microsoft Graph API fundamentals to support identity automation, reporting, and integration scenarios.
• Collaborate with security, infrastructure, and application teams to ensure secure identity architectures and seamless integration across platforms.

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Skills and experiences

• Bachelor’s Degree (or higher) in Information Technology, or a related field or equivalent experience.
• Experience in conducting technical workshops, training sessions, and webinars to educate customers on the best practices and new features of Microsoft
• 10+ years experience with customer-facing roles in
• Strong experience with Microsoft Entra ID (Azure AD), including RBAC, user, group, and application management.
• Solid understanding of authentication and identity models, including SSO, MFA, Conditional Access, OAuth, SAML, and passwordless authentication.
• Hands-on experience with hybrid identity setups, including Entra ID Connect, Cloud Sync, and device join (Hybrid AADJ / AADJ).
• Knowledge of Entra ID P1/P2 security and governance features, such as Conditional Access, PIM, access reviews, and identity protection.
• Experience securing and managing enterprise applications integrated with Entra ID.
• Ability to troubleshoot identity, access, and authentication issues in cloud and hybrid environments.
• Familiarity with identity automation and management tools, including basic Microsoft Graph API usage.

Nice to Have

• Experience with ADFS, AD CS, or legacy identity systems
• Exposure to Azure security tools (Microsoft Sentinel, Azure Monitor, Defender)
• Relevant Microsoft or security certifications (e.g., Identity & Access Admin, CISSP)

Relevant Certifications

• Microsoft Certified: Identity and Access Administrator Associate or equivalent
• Microsoft Certified: Cybersecurity Architect Expert or equivalent
• Microsoft Certified Trainer or equivalent
• Certified Information Systems Security Practitioner (CISSP) or equivalent

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