At North Arkansas Regional Medical Center (NARMC), we are committed to delivering high-quality, compassionate care to our community. As a mission-driven, independent healthcare organization, we value collaboration, innovation, and continuous learning. Our team-oriented culture fosters support at every level, empowering employees to thrive professionally and personally.

Job Summary

We are seeking a friendly, detail-oriented Receptionist to join our Physician Clinics team. In this vital front-desk role, you will be responsible for welcoming patients, verifying insurance coverage, collecting payments, and ensuring smooth clinic operations. Your professionalism and care will help create a positive, supportive experience for every patient who walks through our doors.

Key Responsibilities

• Greet and check in patients upon arrival; register them in ECW and Meditech.
• Collect and enter patient demographic, insurance, and emergency contact information.
• Explain clinic policies, payment expectations, and appointment procedures.
• Collect co-pays and outstanding balances; post payments and issue receipts.
• Prepare patient charts, including progress notes and super-bills.
• Schedule and confirm patient appointments and provide co-pay reminders.
• Enter charges into the system for billing and coding purposes.
• Verify Medicaid eligibility and process referrals and PCP assignments as needed.
• Process and scan incoming mail, including insurance checks and remittance advice.
• Perform clerical support duties: answer phones, file, type, and maintain patient paperwork.
• Prepare daily/monthly reports, balance the cash drawer, and process deposits.
• Assist with lab registrations, chart preparation, scanning, and record updates.
• Serve as a backup for phone coverage, front window check-ins, and customer service.
• Support nurses with pharmacy faxes and help manage daily filing and documentation.
• Act as the point of contact for the Follow-Up Department.
• Perform other duties as assigned by the Clinic Manager.

Job Qualifications

Required:

• High school diploma or GED
• Clerical, typing, and computer proficiency
• Ability to read, write, speak, and understand English
• Excellent communication and customer service skills

Preferred:

• Coursework or experience in business or office operations
• Previous experience in a medical office or clinic front desk role

Compensation & Schedule

• Competitive hourly pay based on experience
• Full-time opportunities available with varied clinic hours

Why Join Us

• Be the welcoming face of our physician clinics
• Join a compassionate and patient-centered care team
• Build your career in a supportive, community-focused healthcare environment

Benefits Overview

• Comprehensive health plans (PPO & HDHP) through NARMC Domestic Network and Cigna
• Dental and vision coverage via Delta Dental & Delta Vision
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)
• Basic and voluntary life insurance options
• Short- and long-term disability plans
• Accident & critical illness insurance through Lincoln Financial
• 401(k) retirement plan with up to 3.5% company match
• Paid Leave Bank (PLB) & Extended Illness Bank (EIB)
• Employee Assistance Program (EAP) & First Stop Health 24/7 counseling
• AirMed/Mercy Life Flight membership for eligible employees
• On-site wellness center & discounted Planet Fitness membership
• Tuition reimbursement & education assistance
• Employee referral bonuses and advancement opportunities
• Pet insurance and identity theft protection
• Employee discounts on prescriptions, cafeteria meals, gift shop items, and more

If you're passionate about patient care and thrive in a fast-paced clinic environment, apply today to join our team as a Receptionist at NARMC’s Physician Clinics!