POSITION DESCRIPTION
Position Title: Animal Care Team Lead Department: Animal Care
Classification: Hourly Non-exempt
REPORTING RELATIONSHIPS
Position Reports To: Animal Care Supervisor
Positions Supervised: Animal Care Team and Volunteers on an as needed basis
POSITION PURPOSE
The major function of an Animal Care Team Lead is to provide safe, humane, and thorough care for animals housed at the Kansas Humane Society. This includes sanitizing, cleaning, observing and recording health and behavior as well as assisting with the euthanasia process.
The Animal Care Team Lead is a working supervisory position that supports the department when the supervisor is not available, under direct guidance of the Animal Care Supervisor, which performs and supervises all aspects of shelter animal care, including shelter sanitation and disease control. Ensures all health and behavior protocols are followed. Perceives all who enter KHS as a potential donor and provides welcoming, high quality customer service to both internal and external regardless of the circumstances.
ESSENTIAL FUNCTIONS
Leadership: Assists the Animal Care Supervisor with the daily staff and volunteer performance management providing continuous leadership for the department. Under the direct supervision of the Shelter Manager, will orient, train, and supervise the Animal Care Technicians and Volunteers. Provide support for the Animal Care Supervisor when staffing challenges occur by helping to fill resource gaps. Communicates with the Animal Care Supervisor a daily status report including team morale along with performance and process improvements.
Customer Service: Provide timely, polite, and respectful internal and external customer service regardless of the circumstances. Must remain calm, flexible, and willing to see other perspectives. Provide recognition and support to volunteers for their individual contributions to our agency. Assure that every individual who enters our agency is recognized and treated as a potential donor.
Disease Control: Implement infection prevention and shelter sanitation protocol to assure that all animal holding areas, supplies, and equipment are cleaned and sanitized on a regular basis in a thorough and timely manner. Assure good disease control practices by following protocol for the timely removal of physically or behaviorally ill animals as well as maintaining foot baths, following hand washing protocol, and wearing appropriate protective clothing when handling ill animals.
Animal Handling: Remain current in humane animal husbandry and handling. Assure that animals in all holding areas are provided with the appropriate supplies and enrichment to enhance their lives while in the care of KHS. Participate in training to assure the euthanasia process is carried out in a safe, humane, and as relaxing manner as possible. Work collaboratively with other shelter departments to continuously improve the level of care provided to the animals in the care of KHS.
Safety: Enforce KHS safety policies and procedures, in particular, the use of Personal Protective Equipment in the Animal Care Department. Works diligently to provide a safe and ethical working environment by following safety policies and procedures and making recommendations as needed for the improvement of shelter safety.
Training: Participates and assists in staff training and development opportunities as requested. Participates in special events, projects, and cross training programs as needed.
KHS CORE VALUES
The Kansas Humane Society has HEART:
HAVE COMPASSION
- We have empathy and understanding for the community and pets we serve, our teammates and our partners in animal welfare
EXEMPLIFY COMMITMENT
- We show our dedication in our work ethic and willingness to learn and grow.
ACT WITH INTEGRITY
- We prioritize integrity in all our actions.
RESPECT ALL
- We treat all animals and people with respect.
THRIVE THROUGH COLLABORATION
- We are better together, united in our service to pets and their people.