Summary

Pressed Roots is the first silk blow-out bar specializing in textured hair. Combining certified textured hair expertise, nurturing care for hair health and true luxury hospitality touches, we aim to break down the barriers that have held women of color back from feeling their best. In our hands, a simple blow-out becomes an affordable mini-luxury that not only makes our clients feel uniquely beautiful, but will forever change the standards of the beauty industry.

Description

As an Associate Trainer at Pressed Roots, you play a key role in developing the next generation of stylists while actively contributing to the salon floor. This role is centered around leading stylist cohorts, delivering hands-on training, and ensuring new team members feel confident and supported as they transition into the studio environment.

Outside of training responsibilities, Associate Trainers are also —serving clients, maintaining service excellence, and stepping in to support new stylists on the floor when needed. This is a dynamic, hybrid role that blends education, mentorship, and service.

Key Responsibilities

Training & Education

• Lead and facilitate stylist cohort trainings, focusing on technical silk blowout skills, product knowledge, and service standards.
• Create an engaging, supportive, and structured learning environment that sets new stylists up for success.
• Partner with the Training Department to deliver curriculum and provide feedback for continuous improvement.
• Evaluate stylist performance throughout cohorts, offering real-time coaching and constructive feedback.
• Support new stylists as they transition from training into live floor operations.

Floor Coaching & Studio Support

• Act as a hands-on resource for new and developing stylists, providing guidance during live services when needed.
• Step in to assist with service flow, ensuring a seamless and elevated client experience.
• Help troubleshoot technical challenges and elevate overall service quality across the team.
• Collaborate with leadership to address performance gaps and support stylist development in real time.

Mentorship

• Serve as a role model on and off the floor, embodying Pressed Roots culture, professionalism, and standards.
• Build strong relationships with new hires, fostering confidence and growth.
• Communicate consistently with leadership and training teams regarding stylist progress and needs.
• Lead by example in reliability, professionalism, and team collaboration.

Client Services

• Deliver high-quality silk blowout services in alignment with Pressed Roots standards.
• Provide exceptional, luxury-level customer service to every client.
• Balance training responsibilities with client bookings effectively.

Associate Trainer Responsibilities & Standards

• Uphold all expectations, including:
• Delivering exceptional customer service, even in high-pressure situations
• Maintaining a polished, positive, and professional demeanor
• Following all sanitation and safety standards (including TDLR guidelines)
• Demonstrating strong time management, punctuality, and preparedness
• Utilizing company systems (Google Drive, scheduling tools, and communication platforms) effectively.