Overview: The Residential Inside Sales Representative position plays a critical role in customer acquisition and migrating customers from fixed wireless internet to fiber broadband internet services. This role is the front-looking image of the company and will be responsible for putting the company’s best foot forward in building a relationship with new customers. 

Reports to: Inside Sales Manager 

Job Status: Exempt 

Location: Remote 

Salary: $32,100 + commission  

Responsibilities:  

• 
  

  Collaborate closely with prospective and current customers to suggest products and services that best meet their internet & phone connectivity needs. 

  
  

• 
  

  Build strong relationships with potential and existing customers by demonstrating a friendly and helpful approach that makes them feel comfortable and willing to purchase or upgrade their existing services.  

  
  

• 
  

  Cultivate a positive and collaborative working relationship with the members of the Surf sales & service teams. 

  
  

• 
  

  Stay informed about the latest services, products, and promotions available to customers. 

  
  

• 
  

  Interact with potential and existing customers via telephone, email, texts, or in person to provide support and information on products or services. 

  
  


• 
  

  Utilize the company's customer relationship management software to gather customer information, set up billing and services, schedule tasks, and track communications through the communication tools available to all sales representatives.  

  
  


• 
  

  Take inbound calls and make outbound calls in a high-paced call center environment.