Description

Essential Duties and Responsibilities:

• Develop technical skills and contribute to the success of our organization.  
• Provide basic technical support to employees for hardware, software, and networking issues, including setup, troubleshooting, and maintenance.
• Assist in setting up new computers, configuring software, and performing routine maintenance on IT equipment.
• Diagnose and resolve technical issues related to computer hardware, software applications, and network connectivity, escalating complex issues to senior IT staff when necessary.
• Support IT projects, including hardware or software rollouts, system upgrades, and new technology implementations, under the guidance of senior IT team members.
• Help create, modify, and manage user accounts, including resetting passwords and managing access permissions.
• Track IT assets, such as hardware and software licenses.
• Support end-users, troubleshoot technical issues, and assist with various IT-related projects to ensure efficient operation of our systems and networks.
• Perform duties outside your assigned area when called upon by the Executive Leadership or Direct Supervisor as needed
• Assist with basic support and maintenance of virtual machines, network-connected systems, and security-related IT tasks under the guidance of senior IT staff.

Requirements

Education and/or Work Experience Requirements:

• Associate degree or higher in Information Technology, Computer Science, or a related field preferred; equivalent hands-on experience also considered.
• CompTIA A+ certification (preferred but not required)
• Familiarity with point-of-sale systems, preferably Catapult.
• Working knowledge of Mac and Windows operating systems, common office applications, and Google Workspace.
• Basic understanding of networking principles, including device connectivity, IP addressing, and troubleshooting.
• Basic understanding of cybersecurity principles, including secure password practices, phishing awareness, and endpoint security.
• Familiarity with virtual machines and basic system environments.
• Strong organizational, troubleshooting, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. 
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
• Must be able to lift and carry up to 50 lbs.
• Must be able to talk, listen, and speak clearly