Are you ready to grow your marketing career? Empire Today is looking for a Senior Manager of Inside Sales to join our Commercial team. The Senior Manager of Inside Sales is responsible for driving day-to-day revenue performance, execution excellence, and continuous improvement across the Customer Engagement Center.

We offer:

Health benefits.
Paid time off and holiday pay.
Wellness program.
Professional development & career advancement opportunities.
Lots of perks.

Compensation Information:
$90,000 annually plus bonus

Responsibilities:

Lead and oversee the day-to-day performance of inside sales teams through direct leadership of supervisors, ensuring consistent execution across all sales channels.
Own team performance against key sales metrics (contact rate, appointment rate, conversion, install rate, and retention).
Establish and maintain structured performance management routines.
Lead, coach, and hold supervisors accountable for team performance.
Partner with the Director to execute sales strategies and provide feedback.
Identify performance gaps and implement targeted improvement plans to increase sales productivity, conversion, and overall effectiveness.
Analyze sales and operational data to identify trends, forecast performance, and drive data-informed decisions and action plans.
Own and drive continuous improvement of sales processes, workflows, scripting, and customer engagement practices.
Partner with workforce management to align staffing, scheduling, and resource allocation.
Ensure consistent and effective use of CRM systems, dialer tools, and established sales processes.
Drive execution of outbound and inbound engagement strategies.
Provide oversight and guidance on escalated customer issues.
Reinforce a culture of accountability, performance, and continuous improvement across all levels of the team.
Deliver regular performance reporting and insights to the Director.
Support implementation of new initiatives, campaigns, and process enhancements to improve sales outcomes.

Qualifications:

Bachelor’s degree in business, marketing, or related field (or equivalent experience).
7+ years’ inside sales or contact center sales experience, with a minimum of 3–5 years leading multiple supervisors, team leads, or managers responsible for frontline sales teams in a high-volume, KPI-driven environment.
Demonstrated experience with multi-team ownership (e.g., overseeing multiple functions such as inbound, outbound, retention, or re-engagement) with accountability for aggregate performance across teams, not just a single team.
Proven track record of driving measurable sales performance improvement, including increasing conversion rates, productivity, and revenue outcomes, not just maintaining existing performance.
Demonstrated ability to identify root causes of performance gaps and implement scalable solutions, including process improvements, scripting changes, or workflow optimization.
Experience building and enforcing structured performance management systems (e.g., scorecards, performance cadences, accountability frameworks) across multiple teams.
Strong leadership capability with experience developing and holding leaders accountable, including performance management of supervisors or equivalent roles.
Advanced proficiency in CRM platforms, dialer systems, and reporting tools, with the ability to leverage data to diagnose issues and drive decisions, not just report on results.
Demonstrated experience working cross-functionally to improve sales performance and operational outcomes.
Strong analytical and problem-solving skills, with the ability to translate data into action plans that improve performance at scale.
Proven ability to operate at both a tactical and operational level, balancing day-to-day execution with continuous improvement

Why Empire Today?

We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you.

We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home.

We have an unmatched company culture. We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth.

We’re one of the nation’s most recognizable brands. You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team.

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