Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. 

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

KEY RESPONSIBILITIES

· Team Leadership and Management

o Lead, coach, develop and mentor a regional team of Service Engineers, Service Specialists, and

Support Staff.

o Manage workforce planning, skills development and succession planning.

o Align service goals with business objectives through team development and performance

management.

o Foster a culture of accountability, learning and continuous improvement.

· Service Delivery & Operations

o Oversee planning and execution of service jobs -on site and remote services: maintenance,

troubleshooting, service projects, upgrades and commissioning.

o Ensure compliance with safety, quality and regulatory standards and customer HSE requirements

o Drive adherence to SLA commitments and performance KPIs for response time, resolution and

uptime.

o Manage escalation procedures and technical support channels.

· Customer Engagement & Retention

o Build and maintain strong customer relationships through regular reviews, feedback loops, and SLA

management.

o Serve as they key regional service contact for strategic customers and act as escalation point.

o Proactively identify opportunities for contract renewals, modernization and digital enhancements

· P&L and Business Performance

o Own regional core services OI, revenue, cost control and margin targets

o Drive upselling and cross-selling of service contracts and solutions

o Collaborate with Sales and Business Development teams to strategically drive install base service

growth and improve customer retention(attach) rates.

o Monitor KPIs and implement continuous improvement plans and initiatives

· Strategic Initiatives & Contribution

o Identify regional trends and customer needs to influence future service offerings and innovations

o Lead regional deployment of digital service tools, remote support platforms, and predictive

maintenance programs.

o Support regional strategy for lifecycle service offerings, including asset modernization and

sustainability solutions.

o Develops and establishes both short and long-range business strategies for accomplishing key YCA Order objectives. o Contribute to North American and Global service strategy and operational improvements. o Align and deliver based on the strategic directions given by organization leadership team.

JOB REQUIREMENTS

· Excellent communication and stakeholder management skills · Ability to travel within region · Strategic Thinker with a customer first mindset · Strong commercial acumen · Exhibits ownership, accountability, and a results-driven approach to problem-solving. · Strong verbal and written communication skills

MINIMUM QUALIFICATIONS

· Bachelor’s degree in engineering, Automation, or a related technical field

· 10-15 years of experience in industrial automation service roles,

· Hands-on knowledge of systems such as DCS, PLC, SIS, SCADA and asset performance software

· 3 years’ experience leading regional teams and managing customer relationships

· Experience with ERP, CRM and digital field service platforms (e.g., SAP, Salesforce, ServAir)

· Experience managing service P&L

PREFERRED QUALIFICATIONS

· Industrially recognized certifications such as PMP, Six Sigma, CCNA, GICSP etc.

· Knowledge of industrial cybersecurity frameworks

· Comfortable with regional travel

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture.  We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status.  We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances.  Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!